Joe Machens Volkswagen

great dealership and great salesperson and knowledgeable financier, gave us a relaxed and enjoyable process. answered all our questions. made buying a car without stress and with trust. financier, gave us a relaxed and enjoyable process. answered all our questions. made buying a car without stress and with trust. More

My experience with John finding a vehicle was very easy and efficient. I provided him a list of vehicles I would be interested and he had them ready for me to test and see at the time of my appointment. He and efficient. I provided him a list of vehicles I would be interested and he had them ready for me to test and see at the time of my appointment. He was very thorough and provided a lot of information. Once I chose the vehicle I wanted, my experience with Caleb in financing was great! He provided lots of great information, explained everything in detail, and was very easy to talk to. Both of them were working very hard and get 5 out of 5 stars from me. Overall the experience was great, and I am very happy in my new ride! :) More

Terrible with a complete lack of communication. I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM th I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM then told it was too late for a service ride to get a rental!! I have a full time job and 3 kids. This was the worst service I have ever had at a VW dealership. Also, I was not updated again for 2 more days!!! Is this the standard? Awful. Joey was terrible, kept telling me how busy he was, it wasn’t his ticket and never taking responsibility. Corey is great, ultimately the repairs were complete but you need some serious work on updating customers and what good customer service looks like. More

Quick service scheduling date, friendly and professional service personnel. Short waiting time for the completed work, free car wash is a plus. service personnel. Short waiting time for the completed work, free car wash is a plus. More

Changed the oil fine. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. More

Everyone is friendly and helpful. This was my second time purchasing from this dealership. Very pleasant experience. This was my second time purchasing from this dealership. Very pleasant experience. More

Excellent service all around. Staff friendly and knowledgeable able to make experience very relaxing done on time Staff friendly and knowledgeable able to make experience very relaxing done on time More

Love how the team treats us like family. We drove 3 hours to buy our car from ya’all and will continue too in the future. We drove 3 hours to buy our car from ya’all and will continue too in the future. More

Friendly service, customer oriented care with knowledgeable staff. Mechanics were excellent and meticulous in their checks, informing the customer of any hidden concerns. Thank you! knowledgeable staff. Mechanics were excellent and meticulous in their checks, informing the customer of any hidden concerns. Thank you! More

Went in and they got me an awesome deal no questions asked! Great car dealer asked! Great car dealer More