Joe Machens Volkswagen

The dealership made the car buying experience really comfortable. David A was super fun to work with and he made the process really quick and easy. Caleb W in the finance office was also friendly and ve comfortable. David A was super fun to work with and he made the process really quick and easy. Caleb W in the finance office was also friendly and very knowledgeable. I had a great experience at this dealership and I love my new car. More

Very helpful, catered to my needs and was patient with my test drives and questions test drives and questions More

I have called four times, left four messages over the last week and no one will call me back. I took my daughter to get a new car and was literally there from 10:30am until 7:30pm. We found a car she wan last week and no one will call me back. I took my daughter to get a new car and was literally there from 10:30am until 7:30pm. We found a car she wanted, it was the only car she test drove, and they didn’t get me back to do the finance paperwork until right before they closed. Everything was so rushed and I told them multiple times I did not want this Cilajet crap they were pushing, we also went over warranties but he said I had six months to decide, I still have eight months factory warranty on the car so that was wonderful. I am in contact with the bank today and then they urge me to look over everything I was billed for and sure enough the Cilajet is on there as well as the warranty he said I had six months to decide on. That is a terrible way to do business, rushing through things at the last minute and slipping added charges in. Those are very shady business practices! I’m so disappointed, I really thought it was a great experience until I saw all the added crap without my consent. I guess that was partially my fault for trying to get it all done on their time table. I should have left and come back another day. More

The process was very fast and smooth and he gave us a lot of knowledge on the vehicle and the process. Kept in touch and make sure we got the best car for our family. of knowledge on the vehicle and the process. Kept in touch and make sure we got the best car for our family. More

Super fast and great to deal with on both of my daughter's cars! The whole crew is awesome! daughter's cars! The whole crew is awesome! More

The only issue is the website and you have either sold vehicles or not available anymore. Needs daily updating vehicles or not available anymore. Needs daily updating More

Micah was quick to greet and address my concerns. Updated and sent me inspection. Very appreciative when I picked up the vehicle Updated and sent me inspection. Very appreciative when I picked up the vehicle More

Prompt and thorough. Work completed as promised. Very agreeable loaner policy. Very clean greeting center. Work completed as promised. Very agreeable loaner policy. Very clean greeting center. More

Micha's customer service skills are wonderful. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. I was greeted immediately and services were explained on great detail. He kept me updated during my maintenance appointment. More

Dealership was easy to schedule online. The staff were friendly and the service was quick. The staff were friendly and the service was quick. More