Joe Machens Volkswagen

Chris was friendly, receptive and efficient. He got me checked in and out thoroughly and quickly. He got me checked in and out thoroughly and quickly. More

First time purchaser although i have assisted in purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very st purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very straight forward with that being said …. I was told things were ordered and my vehicle was in maintenance… For two weeks… Then my sales person left at some point and I was never reached out to for a new point of contact…. I call and get told the specific thing i was told I was waiting for to come in because it was ordered was on back order…. I think 2.5 weeks later decide okay when will it be in do I have your guarantee to receive said thing… please deliver my vehicle…. It is covered in dog hair… Has three new scratches… Have picture to prove it! I call and ask for a maintenance report speak to the “manager” who apparently has no idea what is going on…. He had no idea my vehicle was even still with them to begin with… smh… he emails the maintenance report to me … What a joke says things were done that weren’t actually done… My oils was never changed but surely enough so have a sticker that says it wasn’t changed since october 2022…. Hmm I will never suggest anyone use them… They don’t have a clue what is going on nor do they keep track of things . They absolutely lack in communication! Just over this whole car buying situation with them! I wouldn’t recommend anyone but from them! More

My cars check engine light came on as soon as I drove it off the lot. They fixed two problems and didn’t charge me. off the lot. They fixed two problems and didn’t charge me. More

These guys definitely went out of their way to work with my tight schedule! There was never a moment of pressure and overall the best buying experience was the best we have had. Period. Thank you JMV! my tight schedule! There was never a moment of pressure and overall the best buying experience was the best we have had. Period. Thank you JMV! More

The car-buying process was pretty seamless. They let me do a test drive on my own and even let me keep the car for a few days. And when it came to actually buying the car, we didn’t have to hag They let me do a test drive on my own and even let me keep the car for a few days. And when it came to actually buying the car, we didn’t have to haggle for hours. They had us in and out fairly quickly. More

Service department great. Over the phone order, not great. Sale team good, but some are not good. Over the phone order, not great. Sale team good, but some are not good. More

This dealership was able to help my brother and sister in-law purchase a car when they newly migrated here in the US. They were able to find options that is beneficial both ways. Really thankful dor al in-law purchase a car when they newly migrated here in the US. They were able to find options that is beneficial both ways. Really thankful dor all the help. Regards, Jonathan More

The sold me a car that and within three weeks on purchasing it. It broke down and when I tried to take it in so they can fix it. I was told to bring it in two weeks.. purchasing it. It broke down and when I tried to take it in so they can fix it. I was told to bring it in two weeks.. More

Had a recall done, thought the facility and service were excellent. Would be willing to use them for regular service if necessary. excellent. Would be willing to use them for regular service if necessary. More