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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,124 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,124 reviews

August 26, 2022

Terrible experience, drove 2 hrs and extremely unprepared. Not satisfied with situation. Only one person was nice and constant with us the rest mislead us and didn’t attempt to make us long term c More

by KASEYTRAPP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caleb White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlynn Sylvester
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Aug 29, 2022 -

Joe Machens Volkswagen responded

I'm sorry that we were not able to meet your expectations and that our team members were not consistent in providing an excellent customer experience. I will be sure to pass this feedback on to our team.

August 26, 2022

Amanda is great. I felt like she treated me with respect and took extra effort to try to solve my problem. More

by 🧐
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Joe Machens Volkswagen responded

Thank you for your kind words. I'm glad Amanda was able to help resolve your issue and that you felt respected and valued.

August 26, 2022

Fast and professional friendly and courteous nothing else needs to be said A A A More

by MIKEKOPFLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
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Aug 29, 2022 -

Joe Machens Volkswagen responded

We can't thank you for this positive rating, Mike!

August 24, 2022

Extremely nice service advisors that did not seem high strung and worked well with each other. Service was efficient and fair. My experience was a positive one and would recommend them. More

by KELLYKESINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
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Aug 25, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing to service your vehicle with us. We're happy that you had a positive experience and that our team was able to meet your needs efficiently.

August 23, 2022

I’d love if after a 20k checkup oil change they ran car through an economy wash and did a fast vac. More

by STEFFENS58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
Report | Print
Aug 24, 2022 -

Joe Machens Volkswagen responded

Thanks for your review of Joe Machens. We're glad to hear you're generally happy with the service, and we appreciate your feedback on the oil change. We'll definitely pass this suggestion along to our team!

August 22, 2022

Delivery of our daughters first car. We are 3 hours away VW makes amazing cars - Machens made it happen for us! Our sales person even commented on our face book post! 5 star service ! More

by jbadiu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bealmer
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Aug 22, 2022 -

Joe Machens Volkswagen responded

Thanks for the very nice review! We sure hope you do come back, we'll be here to help!

August 20, 2022

They made my visit easy and fast, no worries. Would definitely visit again. Until next time.. . . More

by L67gtp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
Report | Print
Aug 22, 2022 -

Joe Machens Volkswagen responded

We're happy to see that you had a 5-Star experience at Joe Machens. Thanks for sharing!

August 19, 2022

Nice people. Low confidence in their diagnosis/repair level. Brake repair estimate triple local after market option but told by dealer can’t reset light. More

by SHARIVOIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmie
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Aug 22, 2022 -

Joe Machens Volkswagen responded

We appreciate the honest feedback and we're sorry to hear that you didn't have a good experience with us. I'll make sure to pass on your comments to our team. Thank you for choosing Joe Machens and we hope you'll give us another chance in the future.

August 19, 2022

Quick and painless service with a smile! No complaints here, Service and Parts were very helpful More

by Harold Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmie, Freddy
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Aug 22, 2022 -

Joe Machens Volkswagen responded

Thank you for the great review! We can’t wait to have you back at Joe Machens.

August 18, 2022

Chris G was very helpful and kind! I had an issue with my car and he was more than happy to help and explain how things work. Please give this man a raise!!!! More

by Omar Diab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris G
Report | Print
Aug 19, 2022 -

Joe Machens Volkswagen responded

Thank you for writing about your experience with Chris G. I'm happy to hear he was able to help you and that you were pleased with his service. Thank you for the opportunity to recognize him.

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