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Joe Machens Volkswagen
Columbia, MO
2,120 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,120 reviews
July 22, 2022
Service department has always been excellent and has always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service. always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service. More
by GARY.ELLUL
Verified Customer
July 21, 2022
Took my 14 Vw Passat it was over heating , they change water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t find out it’s overheating maybe some air in the coolant system and now it’s good. Drove it in town 20 minutes and it overheating . Called them again said we don’t have time bring it after two weeks , took it to them and said needs heater cooler it’s blocked and may it’s need thermostat costing around $2600 . I picked it up and changed heater core and thermostat with temp sensor. The car still over heating !!!!!! What els can solve the overheating if the VW dealer service don’t know why it’s overheating , they just guessing , I don’t know how VW hiring mechanics , did they bring them from Walmart auto services ?!?!?! More
by Munther
July 21, 2022
Worked with me to get my payments as low as possible & I really appreciated that!! My salesman Demarkus Cain was amazing! really appreciated that!! My salesman Demarkus Cain was amazing! More
by gsharp1985
July 21, 2022
Very easy to deal with and timely as well. Great Job and Thank You so much! Great Job and Thank You so much! More
by jmartinmizzou@gmail.com
July 20, 2022
Service department is always caring and they listen to the concerns of customers. Reason we buy all our cars from this dealership the concerns of customers. Reason we buy all our cars from this dealership More
by GARY.ELLUL
July 19, 2022
I have never been to a dealership that care so much about the customer. Emma went well above and beyond to make us feel like we really mattered. Great job Emma. the customer. Emma went well above and beyond to make us feel like we really mattered. Great job Emma. More
by Rgray680
July 13, 2022
Jeff did a great job helping us diagnose the car and getting it fixed in a timely manner. He let us keep it at their location for a few weeks while we decided what to do with the major repair. Job well getting it fixed in a timely manner. He let us keep it at their location for a few weeks while we decided what to do with the major repair. Job well done. More
by FAYPUTNAM
Employees Worked With
Jeff Fletcher
