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Joe Myers Ford
Houston, TX
3,078 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,078 reviews
July 28, 2019
Poor service experience I have taken my car in for the exact same issue 4 times now. The first time I brought it in, I didn’t have any issues with customer service, everyone I have taken my car in for the exact same issue 4 times now. The first time I brought it in, I didn’t have any issues with customer service, everyone took great care of me and my vehicle. I drove my car off the lot with less that 15 miles on it...brand new and it started having transmission issues 6 months in. This time was my 4th time taking my car in for the same issues. It was in the shop for almost 4 weeks (3 weeks and 5 days)! The person in charge of helping me never called me to give me updates. I called and texted his personal contact daily and he got back to me a total of 2 times over the course of 26 days... I finally got fed up and complained to management. The manger took over this past Monday and my car was put into “diagnostics” the two days later, and then he called to say they would have my car fully detailed and ready for pickup the next day. I showed up to the dealership and they did not fix the issue with my transmission. They also did not “fully detail” my car and my front and rear license plates were completely bent when my car was returned to me. During this entire process I was not given a loaner car or a rental. I was sharing a car with my husband or borrowing a family members vehicle. When management took over my case, he provided me with a loan car for a grand tots of 3 days... Needless to say, I will be getting rid of my Ford and going with a totally different vehicle before my transmission issues get worse. My car was purchased brand new and had issues at 6 months...I have had it for 4 years and have reported the same issue every time I have taken it in to get work done. I have never had such poor customer service until this visit. I sincerely hope they don’t treat all of their customers this poorly. I was very understanding that they had a heavy influx of vehicles to work on, but an update every now and then would’ve been helpful. Completely ignoring phone calls and texts is highly unprofessional. More
by C1994
Employees Worked With
Dion Raftis
July 26, 2019
Service Department is lacking Brought wife’s expedition in for warranty front end noise. Couldn’t find problem but came up with $1,300 of false repairs. Took truck to our mechanic Brought wife’s expedition in for warranty front end noise. Couldn’t find problem but came up with $1,300 of false repairs. Took truck to our mechanic and they said all repair claims were not needed and charged me nothing. What a scam. Took my new truck in about a year ago for warranty check bad engine vibration at idle. After keeping vehicle for almost 3 weeks they told me the vibration was common to the small 2.7 L engine. My 2015 didn’t have same issue so I took to AutoNation dealership and they checked into it and after a day they determined it was internal engine problem. Installed new engine under warranty. I have zero confidence in Joe Meyer’s Service department. More
by Gator
Employees Worked With
Dion Raftis
July 22, 2019
Salesman was very helpful We really enjoyed working with Warren Francis. He showed us several different options and explained each. We will definitely refer him to friends an We really enjoyed working with Warren Francis. He showed us several different options and explained each. We will definitely refer him to friends and family. More
by F250
Employees Worked With
Craig Bosley, Warren Francis
July 17, 2019
Ralph made a great job. We hot a beautiful Lincoln today Again. Ralph made a great job. We got a perfect Lincoln today. He was doing so good in order tobfind the right car for us. Thank you Again. Ralph made a great job. We got a perfect Lincoln today. He was doing so good in order tobfind the right car for us. Thank you More
by Anar71
Employees Worked With
Ralph Odigbo
July 17, 2019
Excellent Customer Service Customer Care is essential! Customer Service and Sales was excellent in providing weekly status updates for a repair requiring Ford Engineers to iden Customer Care is essential! Customer Service and Sales was excellent in providing weekly status updates for a repair requiring Ford Engineers to identify a fix for my new 2019 Edge Titanium. Excellent performance all the way around. More
by Edgeperfect
Employees Worked With
Cindy in Customer Service , Steve Blanchard, Glen Francis, Jean Ferow
July 14, 2019
Very good buying experience! This was one of the best, easiest, friendliest deals I have ever made on a new car. Okey did a great job representing the dealership. His communicat This was one of the best, easiest, friendliest deals I have ever made on a new car. Okey did a great job representing the dealership. His communication skills with texting and keeping the calls to a minimum, really made this deal work so much smoother! The people in finance were also very helpful with regard to the warranty and getting what I requested printed out and explained things perfectly. Thank you! More
by Badasstowman
Employees Worked With
Okey Obi, Okey Obi
July 11, 2019
Happy with my purchase Warren gave us great service and was very nice and helped us to get the best deal thank you so much warren for everything you did Warren gave us great service and was very nice and helped us to get the best deal thank you so much warren for everything you did More
by Dcesqui_318
Employees Worked With
Warren Francis
July 06, 2019
Car buying experience Friendly, no pressure experience. John Templeton is great. They treated us like family and the entire process took less than an hour. Everything was d Friendly, no pressure experience. John Templeton is great. They treated us like family and the entire process took less than an hour. Everything was done promptly More
by Iwadiwala
Employees Worked With
Craig Bosley, John Templeton
July 04, 2019
Total Satisfaction My 6th purchase at this dealership in the past few years. I keep coming back to Joe Myers Ford because of the professional services of one Mr. Al Hall My 6th purchase at this dealership in the past few years. I keep coming back to Joe Myers Ford because of the professional services of one Mr. Al Hall. I love that I can pick up the phone and say what I am looking for and when I get that call back from Al it's not long before I'm driving away with a great deal. I honestly don't even have to drive it if Al says it's good. I pass alot of dealerships on my way to Joe Myers because I'm treated with great respect and given each and every time professional service. More
by CP2
Employees Worked With
Al Hall
June 29, 2019
Fun time shopping Had a comfortable time at Joe Myers. Shelly Drake helped me explore options and took her time helping me find the best car for my family. I also reall Had a comfortable time at Joe Myers. Shelly Drake helped me explore options and took her time helping me find the best car for my family. I also really appreciated the help of James Worthy which is a very down to earth financial representative that helped me make the right decisions in price and found me the best rate to finance my vehicle at. More
by Kamikaze
Employees Worked With
James Worthy , Shelly Drake
