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Joe Rizza Acura - Service Center

Orland Park, IL

not yet
rated
1,321 Reviews
Call Service Center (708) 403-7770

1,321 Reviews of Joe Rizza Acura - Service Center

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September 24, 2021

Thank you Ted for your service and for making it right. I appreciate what you did for me More

by 3709west
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2021 -

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that Ted had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

September 23, 2021

Profession, friendly and pleasant staff.Timely, Profession, friendly and pleasant staff. Timely, efficient and quality service. Comfortable accommodations while I waited. More

by FWATERST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack
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Sep 24, 2021 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback. We're glad you had such a pleasant experience, and we look forward to seeing you again here at Joe Rizza Acura!

September 23, 2021

It took 2 plus hours to replace a part in the radio and plug a tire. Brakes were not repair and the squeaking is now louder. More

by ruth311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2021 -

Joe Rizza Acura responded

We are sorry to hear that you didn't have a completely satisfying experience. Please don't hesitate to reach out to us directly, we would appreciate the opportunity to address your concerns. We sincerely value your business and hope you will give us another opportunity to serve you.

September 22, 2021

It was good Customer service I really like how y’all Operate y’all Business More

by Dashawn gist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Adams, Anthony LaGiglio
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Sep 22, 2021 -

Joe Rizza Acura responded

Dashawn, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 23, 2021 -

Dashawn gist responded

No problem I will be coming to y’all for me things I need done on my car

September 21, 2021

I’m in and out of this service center in 30 mins without an appointment for Oil change & Tire repair. Excellent customer service. More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Joe Rizza Acura responded

Raj, Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad Matt and our team were able to help, and we hope to see you again!

September 21, 2021

Staff is always responsive and professional. I dropped my car off in the morning and it was ready before the suggested time given. More

by abrunson0130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Joe Rizza Acura responded

We appreciate your business, Matt and our team looks forward to serving you again soon!

September 21, 2021

A reason for buying a car at Rizza is the service department from top to bottom More

by OMALLEYTOM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Joe Rizza Acura responded

Tom, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again.

September 21, 2021

Service is prompt & efficient. Personnel keep you updated on any changes or adjustments that are needed with your service More

by gmarshall371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Joe Rizza Acura responded

It's great to hear that Matt was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

September 19, 2021

Info me about all I needed to repair waited only an hour good service good job More

by Jamesoo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience working with Matt and Chris here at Joe Rizza Acura. We appreciate your business and hope to see you again soon!

September 17, 2021

I love the great service we always get at our Joe Rizza dealership . Everyone is knowledgeable and friendly. . The service is provided in a timely manner . More

by longstreet716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2021 -

Joe Rizza Acura responded

Thank you for your very kind review. Matt and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

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