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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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August 21, 2021

Service was Excellent. Staff was helpful, courteous, and professional. I was immediately serviced and my vehicle was repaired in a timely fashion. The location is clean and inviting. More

by MONICA8264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Adams, Anthony LaGiglio
Aug 23, 2021 -

Joe Rizza Acura responded

Monica, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 20, 2021

They are very flexible and accommodating with my work schedule. They provide a comfortable loaner whenever I need it to get back to work. Love the car wash option. More

by cjhallshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2021

Great service and very professional.I would certainly Great service and very professional. I would certainly recommend them for servicing a vehicle as they do offer various coupons and discounts for diff More

by R.VOITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

August 20, 2021

Staffs are accommodating. They take care of you right away. Explained things what is going on your car. They gave you options. Waiting area is clean and comfortable. More

by AZILBIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Aug 23, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 20, 2021

Chris nice and friendly and the staff was friendly too. And they're pleasant. I don't mind going back to them Thank you have nice day. More

by poppyharveu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Joe Rizza Acura responded

Thank you so much for your kind words for Chris and the team, and for taking the time to leave us this wonderful feedback!

August 19, 2021

I called to describe an issue and Kylie was very knowledgable - checked to see if a part was in and I told her I'd be there in 15 minutes. The mechanic confirmed what we both thought was the issue More

by HappyMDXer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie and Sue
Aug 19, 2021 -

Joe Rizza Acura responded

Thank you for this wonderful feedback. We appreciate your business and our team looks forward to serving you again soon!

August 18, 2021

What I call good service is when I bring in my car for an oil changed and they don’t try to sell you anything else. More

by joefranco5275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Joe Rizza Acura responded

Thanks for sharing your thoughts, Joe, about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

August 17, 2021

I was looking for a spare tire kit and Todd said they show one in inventory, however he couldn't find it. He said give me a chance to look for it Monday and I'll call you back. He did and he found it. Th More

by Deer13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad Todd was able to help, and we hope to see you again!

August 16, 2021

My Rdx recently needed to be towed to the dealership. I notified Matt in service that my car was on its way. He explained to me that they were very back up and would have my car looked at as soon as possib More

by Tgalvan6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Matt and our service team, and don't hesitate to let us know if we can be of further assistance.

August 16, 2021

This dealership is very professional. While waiting for my car, Chris (Service Consultant) treated me with kindness and always let me know status of my vehicle. Chris is fantastic! I look forward to him More

by Clyles427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear Chris and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 17, 2021 -

Clyles427 responded

Great place to have your car service done!

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