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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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June 15, 2021

Very convenient location.Professional service.It is a Very convenient location. Professional service. It is a Rizza. We have using Rizza Ford in Orland since 2012 after we brought a 2012 Ford Fusion. Se More

by Lyonel Vilfort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady who showed me the paperwork. Very nice and helpful.
Jun 15, 2021 -

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 13, 2021

I always receive top notch service from Joe Rizza Acura. The staff is so friendly and knowledgeable. They even try to save you money! Thank you. More

by ALIGATOR203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 11, 2021

Great customer service! Matt was knowledgeable and helpful. Easy to drop off car with quick follow up. I would recommend Rizza Acura to everyone. Thank you! More

by anne.polito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joe Rizza Acura responded

Thank you for sharing your thoughts about your great experience with Matt here at Joe Rizza Acura. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us. We're here for you any time, Anne.

June 11, 2021

Great service as always. Everyone was courtesy and nice. Chris took great care of me. He explained all my options thoroughly. I was very grateful for that. More

by SG3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura; your feedback and rating mean a lot to us. We're glad to hear that Chris was able to help, and we hope to see you again!

June 10, 2021

Very helpful and knowledgeable staff. It didn’t take long to check in for my appointment and get the loaner car. Very quick for them to finish everything. Easy checkout. More

by alyssa3150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Joe Rizza Acura responded

Thank you for your very kind review, Alyssa. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.

June 08, 2021

The service is always great at Rizza Acura. Kylie is very professional and easy to work with. She always follows up and keeps you up to date. More

by PATMMCLEOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie
Jun 08, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review, Pat. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

June 07, 2021

Exceptionally, friendly, flexible, quality service. I Exceptionally, friendly, flexible, quality service. I lost my only key fob, which meant I had to tow my car to the nearest dealership in order to More

by Pleasant & Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Dumas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

June 07, 2021

. As usual staff was extremely courteous. They arranged . As usual staff was extremely courteous. They arranged for me to have a loaner for about 3 hrs while my breaks were being changed. Always a good More

by tns989
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for Matt and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 04, 2021

I am very pleased with my service at Joe Rizza Acura. The service dept. is very courteous, professional and ready to greet you when you arrive. I am also pleased with how well they communicate and list More

by tammisue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady who greeted me, do not have her name
Jun 05, 2021 -

Joe Rizza Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joe Rizza Acura, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2021

I feel Joe Rizza Acura service and sales make the extra effort to make sure the customer is happy. By completing service sooner then expected and at good prices More

by mkcghome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

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