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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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May 14, 2021

Great service at Joe Rizza Acura in Orlando Park. Matt and Chris are always friendly and accommodating but the pricing could be lower. Thank you, Mary More

by MARYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021 -

Joe Rizza Acura responded

Mary, thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 12, 2021

I had a very positive experience with the service department. I will definitely be back and have no problem referring others as well. Keep up the good work. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

May 11, 2021

My visit was great. The wait time was only about an hour and they were kind enough to include a car wash and fill my tires with air during that time frame. More

by Marla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Joe Rizza Acura responded

Thank you so much for your excellent review, Marla! We are so glad that we had the opportunity to provide you with a positive service experience at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

May 11, 2021

This location is very professional with high quality services. Everyone is willing to work with you to solve all of your car concerns. The Acura team is very helpful and friendly Everytime I've been the More

by BJSCOTT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Parady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Joe Rizza Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 10, 2021

I love getting my Acura MDX serviced at Joe Rizza Acura. The prices are reasonable and the staff is great. Chris was very professional. He’s the best! More

by jaylil713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Joe Rizza Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

May 07, 2021

The service advisor was very polite and explained everything that was going on and what work would be done. I was taken in right away and was out quickly More

by MAJROCK45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Joe Rizza Acura responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 07, 2021

Matt the service advisor was, and always is courteous & helpful. The car was finished pretty quick. I’ve never had bad service from this department! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Joe Rizza Acura responded

It has been a pleasure serving you, Linda. Quality customer service is always our number one priority, and we're happy to hear Matt has met your expectations. Thank you again for choosing Joe Rizza Acura; we look forward to having you as one of our valued customers for many more years to come!

May 06, 2021

Very satisfied with the service department Ted and Matt explained everything to me and how long it would take very professional people to work with they were outstanding very satisfied customer and I’m not More

by bgavrilos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 05, 2021

I had a good experience here. I have been coming here since 2008 when I bought my car. I always get my oil changes here. More

by Carrie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Joe Rizza Acura responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 05, 2021

Great service! Car was ready as scheduled. Pricing was better than anticipated. Although, I understand limitations for loaners, need better loaners like Acura in Westmont. More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joe Rizza Acura responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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