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Joe Rizza Acura - Service Center

Orland Park, IL

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1,321 Reviews

1,321 Reviews of Joe Rizza Acura - Service Center

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May 05, 2021

Service is always professional, courteous, and prompt. I have continued to use this dealership following the initial sale because of their proximity and track record of excellent service. More

by Stephen Novak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Keber
May 10, 2021 -

Joe Rizza Acura responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 05, 2021

Five star treatment! Fast, convenient, pleasant and professional. My car was returned to me in immaculate condition. Very satisfied. I received a loaner during my service, which was great! More

by HURWICHDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Joe Rizza Acura responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

I am only writing this sentence because I am required to type 25 words. I only have one word to describe the service, and that word is - excellent. More

by MBYRDAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Joe Rizza Acura responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

Ever time I go here, everyone is so attentive and accommodating. This time I had no idea why all my lights were red. They updated my software system. Great job! More

by Pearlhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Joe Rizza Acura responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

I have found every one there very nice and professional. Getting me a loaner is probably one of the best perks I can have my car fixed without losing time to get my stuff done More

by Bluesfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Joe Rizza Acura responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 02, 2021

Very very good service! Thanks!But this survey is not Very very good service! Thanks! But this survey is not good. Why ask me write 25 words? Next time I will not join in this survey. More

by CAI.FUSHI8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Caputo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Joe Rizza Acura responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 01, 2021

The service department, whether its for a routine oil change or something more serious like frozen brakes due to the ice and snow this past winter, are always very polite, and quick with the repair, insp More

by NCANNON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I had the names of the service oriple who actually fix my car
May 05, 2021 -

Joe Rizza Acura responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

The joe rizza staff have always treated me with courtesy, efficiency, & speed. I always feel welcomed & respected by all of the staff. The speed of checking my car & changing the oil or whatever work is co More

by KLAYO115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Joe Rizza Acura responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

Incredible customer service. Fast friendly service and great explanation of services done and services looked into. Very clean waiting room and restroom as well. Would definitely recommend More

by LRGORDON92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the young lady that assisted me but she was awesome
May 04, 2021 -

Joe Rizza Acura responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

Matt is what that service deartment is all about! Helpful. - Knowledgeable - Friendly Makes sure the job is done right !! Great mechanics. - Great girls at the desk More

by RMARSH6320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jurick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kailer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fondren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Adams, Anthony LaGiglio
May 04, 2021 -

Joe Rizza Acura responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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