John Elway's Crown Toyota

NEGATIVE EXPERIENCE!!!! From overstated price, even though the car was supposed to be sold at lower price through Sam's Club network to overblown interest rate on the loan. Don't be too hopefull even though the car was supposed to be sold at lower price through Sam's Club network to overblown interest rate on the loan. Don't be too hopefull even though you may have perfect credit score and significant down payment. This dealership should not be trusted and I do not recommend to make any purchases over there. THEY CHEAT!!!! More

i get my car serviced here for all maintenance not just one car all my toyotas. i have a prius, a 2008 corolla type s and also a lexus rx300awd i purchased here, all my cars have had horrible problems with one car all my toyotas. i have a prius, a 2008 corolla type s and also a lexus rx300awd i purchased here, all my cars have had horrible problems with this dealership doing a simple oil change. first incident was with my prius, i told service i smell gas from my car and they checked and said nothing wrong with it. i left the dealership and almost arrived home and car stops, towed it to dealership and found out their was a hole in gas tank... wow! they didn't see that huh? But they did fix it, for a fee. which I could of blew up because they told me nothings wrong with it. i just think they dont actually do anything their at the dealership. then with my corolla, they do regular maintenance and car gets worst after leaving the dealership. first time i had an oil change i had no oil in it because their techs are stupid. then they had it fixed then my clutch went out, after having the car for 3 months, then now my car is making lots of rattling noises. took it back and said nothing is wrong with it after waiting for 2hrs. so whatever with that i sold the car. Now I have this lexus rx300 i bought from them and they always mess this car up. first time for oil change, they broke my exhaust so i fixed it myself because i have a welder. ok. thats not a problem. then again another oil change then another exhaust problem.... ok im getting tired of welding something that i didnt break. so i told them... what do they say? we only did an oil change... what a jack xxx you are Arthur.... tell the truth did you do the oil change. nope you didnt. so whatever with that. then now i have this check engine light the last time i brought it a week ago. went on after 2 days from maintenance. i call them and go their and they say they didnt touch anything other than doing an oil change and filter change. by the way im an ASE Cert. master mechanic, and I manufacture car parts. This Arthur guy tells me, oh maybe they forgot to put the vacuum lines in when they changed your air filter, and i told him they didnt change the filter, he said they did change it. so i tell him to look at it. the filter is brown when its supposed to be white. hmmm thats not new, he says nothing and closes it. also i know they didnt change the oil filter when they did the oil change,,, because i marked it with my marker, and its the same oil filter i had when i got the car, and i've asked them if they change it they say offcourse, well to make it a short story, im rebuilding the whole car myself and will no longer deal with these unprofessional mechanics and managers they have at Crown TOyota of Ontario, Ca. poor service and no mechanical experience. After speaking with an employee about this incident he told me I don't know anything and what im talking about. but when i told him im a ase master mechanic and i own a automotive aftermarket manufacturing company of course he shut his mouth, especially when he had my company sticker on his car. More

I called the Crown Toyota Dealership and spoke to an Internet salesperson and explained that I would like an emailed quote with breakdowns and an out-the-door price, but she never got back to me by phon Internet salesperson and explained that I would like an emailed quote with breakdowns and an out-the-door price, but she never got back to me by phone, nor did she send me an email. She did not seem interested in dealing with me at all; apparently she did not want to deal with a knowledgeable shopper. I was not surprised that she never emailed me a quote or even sent me a thank you response. Bad shopping experience and poor customer service. If asked, I will steer people away from Crown Toyota. More

Four days after I bought a Toyota Sienna, I get a call from Stacey Alexander telling me they made a mistake on the contract that had been executed and they wanted me to re-write it. As explained to me, t from Stacey Alexander telling me they made a mistake on the contract that had been executed and they wanted me to re-write it. As explained to me, the $750 manufacturer's rebate (to be used as the down payment) that was represented to me in the contract didn't exist. I was supposed to execute a new contract and pay an additional $750! I guess Ms. Alexander believed that the no "cooling off period" only applied to the consumer and not the dealer. As I explained to Ms. Alexander, the executed contract as well as the new forms sent to me gave me the option of not writing a new contract. So I opted not to re-write the contract and let Crown Toyota deal with the manufacturer for the rebate. After being accused of dishonesty (yes, car dealers give lessons in honesty) they returned the check to my credit union and tell me they can't process it because of some B.S. about the rebate issue. I offer to give them the vehicle back and magically the rebate issue is cleared up. Not a pleasant experience! More