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John Elway's Crown Toyota

Ontario, CA

4.8
1,547 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,547 reviews

February 28, 2025

I’ve bought 3 trucks in 10 years from Crown and finally got treated like crap, I’ll never buy another vehicle from them again More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Any service department manager
Mar 02, 2025 -

John Elway's Crown Toyota responded

Don, I'm sorry to hear about your recent experience. We value our long-term customers and it's disappointing to know we didn't meet expectations this time. If you're open to discussing what happened, we'd really like to know more about your experience. Please reach out to me at the email address below along with your full name and phone number. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

February 28, 2025

Jesse for service was every helpfully and quick with oil change and will come back here for other service for sure More

by wckays13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Chapman
Mar 03, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Jesse provided helpful and efficient service during your visit at Crown Toyota. We look forward to welcoming you back for future services!

February 27, 2025

A big thank you to Christopher S! He was amazing at making me feel comfortable and confident when purchasing my vehicle! From the moment we drove up to the moment we drove off he was More

by deandra.lino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher S. , Darlene Barton
Feb 27, 2025 -

John Elway's Crown Toyota responded

Deandra, we're delighted to hear that Christopher made your experience at Crown Toyota so comfortable and confident. Thank you for sharing this wonderful feedback! Enjoy every mile in your new vehicle!

February 27, 2025

Crown Toyota has professional service and provides quality maintenance for my 4 Runner. Tina Chapman always does an excellent job. More

by fredmh@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A.J. Merida, Tina Chapman
Feb 27, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Tina and the Crown Toyota team have consistently provided you with professional service for your 4Runner. Thank you for trusting us with your vehicle's maintenance!

February 27, 2025

We've purchased 3 cars from Crown. The service seems to get better every time we come in. Felix was outstanding. Turnaround maintenance was surprisingly fast. Keep up the good work. More

by cottageotg@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Felix
Feb 27, 2025 -

John Elway's Crown Toyota responded

Thank you for your continued trust in Crown Toyota! We're delighted to hear that Felix and our team have consistently provided outstanding service. We look forward to serving you again in the future!

February 27, 2025

In working with my credit union, the process and collaboration to obtain my car was excellent. They helped with filling out the forms online and were very patient with me. Delivery of the car was More

by Jane
Recommend Dealer
Yes
Employees Worked With
Darlene Barton, Danny Zendejas, Carlos Galvez, Ramon Cervantes
Feb 27, 2025 -

John Elway's Crown Toyota responded

Jane, we're delighted to hear that your experience with Crown Toyota was seamless and collaborative. Thank you for sharing this positive feedback. Enjoy the road in your new vehicle, and welcome to the Swickard family!

February 27, 2025

Friendly, helpful and patient. Also a very nice place to sit and read or whatever More

by Asmilgis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio. (Don’t remember last name)
Feb 28, 2025 -

John Elway's Crown Toyota responded

We couldn't ask for a better review of Crown Toyota. Thanks so much!

February 27, 2025

A. J. Merida is a great service advisor. He tracks my vehicle’s service history and provides recommendations on the items that need to be done to keep the vehicle running well. I have 105,000 miles on m More

by fredmh@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. J. Merida, Tina Chapman
Feb 28, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that A.J. has been providing excellent service and keeping your Toyota 4Runner in top shape at Crown Toyota, Fred! It's fantastic that you've only needed maintenance items with such high mileage. Thank you for sharing your experience!

February 26, 2025

Jeff Wade has been our service adviser for 30 years. He is the reason that we have returned to Crown Toyota over and over again, not only for his knowledgeable service help, but also to purchase our ne More

by josh cates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade, Kon Baur
Feb 26, 2025 -

John Elway's Crown Toyota responded

Josh, thank you for your loyalty and kind words about Jeff Wade! We're delighted to hear he's been a key part of your Crown Toyota experience over the years. We look forward to serving you again in the future!

February 26, 2025

Easy deal with, and help delivery to my house in person, if I buy other new car will deal with Eddie More

by phomo1688
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Feb 27, 2025 -

John Elway's Crown Toyota responded

Congrats on your new ride! We are thrilled that you got a great deal with Eddie and loved our delivery services. Thanks for choosing Crown Toyota!

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