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John Hinderer Honda

Heath, OH

4.4
5,495 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,495 reviews

August 15, 2021

This is my first purchase of a Honda. As a customer, we were treated exceptionally professional in every way. Information was very complete and all questions were answered as we explored all the options. More

by workfool
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Waldren, Rhianna Bailey, Ryan Rainier, Dominick Siclari
Aug 18, 2021 -

John Hinderer Honda responded

Thank you for choosing JHH! We are always happy to assist!

August 14, 2021

Everyone was very helpful in purchase of my new vehicle. My sales representative Eric was great and appreciated all the help in setting up all the features More

by borden4346
Recommend Dealer
Yes
Employees Worked With
Ron Strong, Eric Stephenson
August 14, 2021

I have never purchased a Honda before but from the minute we stepped into the dealership we felt very comfortable in making the purchase. We are so happy with our Honda and believe we made the right choice. More

by tlahna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliana Devries, Mathew Nelson, Dominick Siclari
August 14, 2021

They do not inspect used cars. Engine light on 2 days after purchase. Needed spark plugs and coil. Then it began overheating. They said a New engine is needed. We will never recommend or use this dealer More

by Cindy
Friendliness
Recommend Dealer
No
Employees Worked With
Rhianna Bailey
Aug 19, 2021 -

John Hinderer Honda responded

Cindy, Thank you for your note, and I am sorry if you feel that way. Of course your vehicle was inspected and it didn't present the drivability/mechanical issues until several days after your purchase. How can we help you? Have you ordered a new engine as yet? Thanks Justin 740.522.1106

Aug 24, 2021 -

Cindy responded

Hello Justin. We are very frustrated and getting the run around. We have been calling your dealership. We have spoken to service and the salesman and are told it is covered by Fidelity. Fidelity says they do not show it covered. They said either you gave them the wrong VIN or it is with another company. We talked to the salesman Friday and he has not gotten back to us. Have left him a message. Called and left a message with the manager today and no response. You can contact Nick at 614 2037365. We would hate to take further action. By the way. The engine light came on the next day not several days later.

Aug 25, 2021 -

Cindy responded

Can you please call Nick at 6142037565 to get this resolved?

Aug 25, 2021 -

Cindy responded

Nick called the number you gave. It is the number he has been calling. They had no idea who Justin was. If we do mot get this straightened out we will be contacting BBB AND 6 on your side

Aug 25, 2021 -

John Hinderer Honda responded

Cindy, Thank you for the note, I will be more than happy to reach out to Nick, I just received your email. Thanks, Justin.

August 13, 2021

It was very clean and open. The garage was easy to find and the reception desk was visible and accessible. The mechanic work was great. More

by Dev G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Gee
August 13, 2021

I was able to get my oil change scheduled and completed same day. Everyone was friendly and helpful. Happy with the service! It was a great experience! More

by ARACHELLEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Namowicz
August 13, 2021

I had the Auto Butler service applied; car was not vacuumed nor the windows cleaned. this is the first time I have had issues with this service. More

by ronfoehljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrod Ridgeway
August 13, 2021

Left a voicmail in regards to a question I had about my cars oil life after an oil change was done. Nobody bothered to return my call. More

by emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Dornbirer
August 13, 2021

Even though I did not purchase my Honda from this dealership, I bring my car here for service as they do a good job and I am able to get an appointment at my convenience. More

by Dobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Namowicz
August 12, 2021

Staff is very friendly and accommodating. We have been twice for service and they have a well stocked snack area and a very comfortable waiting area. They also allowed me to use their nursing room to feed More

by Kayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know her name but she works inside making sure customers are taken care of. She has colored hair :), Bryan Namowicz
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