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John Hinderer Honda

Heath, OH

4.7
5,492 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,492 reviews

August 03, 2021

Luis was and is always amazing. He is always making things right and I chose to come when he is working. Others not so much but he comes behind them and fixes their messes! More

by nicolehaines23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Dornbirer, Luis Romero, Thomas Judd
August 02, 2021

Brian in service was a great help, he explained everything thoroughly and helped me understand exactly what my civic needed done. Everything was done in a reasonable amount of time too. More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Namowicz, Phillip Barrows
August 02, 2021

Didn't use fender guards when changing oil or battery. Didn't use fender guards when changing oil or battery. Grease fingerprints and small scratches every where.. Won't be back. Even told them I handwash More

by pyke.2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Barrows
Aug 05, 2021 -

John Hinderer Honda responded

pyke.2 Thank you so much for your feedback regarding your recent experience. We work very diligently to protect our client's vehicles from any dirt or debris including, plastic seat covers, paper floormats, steering wheel protectors, and fender protectors. We do offer a host of detail related services including a hand wash but it is at an extra cost. We provide all of our clients a complimentary car wash using our automated wash system. Please let us know how we may assist you with your vehicle. Thanks, Justin 740.522.1106.

Aug 05, 2021 -

pyke.2 responded

Obviously you don't act diligently to protect vehicles if you don't use fender guard mats. Your car wash has brushes which I don't use on my car - re: I wash my car by hand. I had to ask for plastic seat covers and for them NOT to use your brush car wash. Not going to pay to have you detail and fix what you created.

August 02, 2021

Immature service center employees, rude, displeasure to deal with. No one came to let me know my car was finished, found out myself by asking. No idea how long it was done for but an oil change took nearly More

by box_182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Namowicz, Gage Grandstaff
Aug 21, 2021 -

John Hinderer Honda responded

We are disappointed that you feel that way. Please let us know how we can assist you with any future vehicle service needs. All the best. Justin 740.522.1106

August 02, 2021

My service advisor was amazing. He always is. I needed rotors and brakes and didn’t realize it. They were about to fit me in with just a little over an hour left open. Thank you! More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
August 01, 2021

Service consultant Phillip Barrows has been wonderful when helping me through several service issues, along with mechanic Jay Whitehead, both persevering to get them resolved. More

by rreynolds5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Whitehead, Phillip Barrows
July 31, 2021

Staff was great, had oil change and tire rotation took an hour and 20 minutes with appt. Felt should have taken little less time but overall was still great service. More

by rditt22oe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Edwards
July 31, 2021

Love Hindra Honda. Great place . Compative , friendly , and helpful staff. Also the cafe is a nice touch. I ask alot of questions but someone always assures mw with accurate answers. More

by jbmceachern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
July 31, 2021

The sales guys and all the employees that helped me out today, were awesome and helped me out so much. I appreciate the time they put in with me to make sure I understood everything throughout the buying p More

by latayacroom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latashia Croom, Eric Stephenson, Bradon Crihfield, Cole Reed, Juliana Devries, Rebecca Robson, Dominick Siclari
July 31, 2021

Only after going to 2 Honda dealers for pricing for service I was wanting and having a quote from someone who previously worked there did I get a reasonable price. First quote was 2x the amount. Not su More

by tdddtracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerrod Ridgeway
Aug 05, 2021 -

John Hinderer Honda responded

tddtracey, Thanks so much for your feedback regarding your recent experience. I would appreciate the opportunity to discuss it with, would you mind giving me a call to discuss it? Thanks, Justin 740.522.1106.

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