John Hinderer Honda

people were very friendly but horribly upset to be inconvenienced, car took 24hours to repair if we had known we would not have sat in the parking lot from 2 to 430 when I finally got a call that you inconvenienced, car took 24hours to repair if we had known we would not have sat in the parking lot from 2 to 430 when I finally got a call that you didn't have a part needed. More

had to wait over an hour to be told the noise i’m hearing is normal for a honda civic. i don’t believe when i hit my breaks the noise it makes isn’t normal. i will be bringing it back in. is normal for a honda civic. i don’t believe when i hit my breaks the noise it makes isn’t normal. i will be bringing it back in. More

Very courteous and helpful. Jarrod is exactly the type of person to act as the face of the dealership. I would be happy to deal with him any time. person to act as the face of the dealership. I would be happy to deal with him any time. More

I am happy with the service I received at Hinderer. All personnel were civil and patient with me. Daniel and Alexis were especially kind and I am sure I don't remember everyone I talked to over the course personnel were civil and patient with me. Daniel and Alexis were especially kind and I am sure I don't remember everyone I talked to over the course of the day. More

Thank you John Hinderer Honda for helping me with my new car and Big shout out to Daniel Woods for helping me too with my new car and staying with me for hours making sure I was all set. car and Big shout out to Daniel Woods for helping me too with my new car and staying with me for hours making sure I was all set. More

This was our second time working with Joseph and leasing a vehicle. He takes time to answer all questions, is very knowledgeable, and a great person! Kenneth was new but assisted Joseph in getting the cars, a vehicle. He takes time to answer all questions, is very knowledgeable, and a great person! Kenneth was new but assisted Joseph in getting the cars, collecting our information . He was friendly and personable. We talked to Dominick while we were there as a buffer before connecting with Joseph and after we made our decision about the car. He made us feel appreciated and seemed supportive to the staff. Daniel was the first sales person we talked to, he was pleasant at first but when I pushed back on pulling credit, getting numbers on our returned lease he became defensive and dismissive. Using verbiage like, “there is nothing we can do”, or “I can’t help you unless you do…” I work in customer service and disagreeing or using negative language doesn’t give a good first impression. Because I challenged him he made comments, “mom’s mad at me” and “can’t believe she smiled for you”. I wasn’t mad, but he should check himself. We are not buddies and don’t dismiss my questions. He could do great if he remembers to value every interaction with a customer, listen, and if you are unsure it’s better to say, “I will check on that” but not “there is nothing I can do for you”. Getting past the initial hiccup, this was overall a great experience! More

I appreciate how quickly you can get in for routine maintenance, ease of scheduling, and that the service department has late hours to accommodate my work days. maintenance, ease of scheduling, and that the service department has late hours to accommodate my work days. More