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John Hinderer Honda

Heath, OH

4.7
5,492 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,492 reviews

June 25, 2021

Easy to schedule service and when you get there they are quick and friendly More

by cjenkins252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Dornbirer
Jun 28, 2021 -

John Hinderer Honda responded

We're glad to hear it! Thank you very much!

June 25, 2021

This service center is the worst at answering calls. They never answer the phone and are the hardest to reach. I’ve actually hung up from trying to reach them and called other Honda service centers and reach More

by thurst1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Dornbirer, Phillip Barrows
Jun 26, 2021 -

John Hinderer Honda responded

thurst1, We are so sorry about missing your call. We have just recently changed our phone system and we are still working through some digital/technology issues so I apologize. We hope to have all the kinks worked out shortly. May we help you with your Service need? Please let me know how we can assist. Thanks, Justin 740.522.1106

June 25, 2021

Easy to deal with. Car was clean and ready for test drive. More

by mrred27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Strong, Ryan Rainier
Jun 25, 2021 -

John Hinderer Honda responded

Thank you for choosing JHH!

June 25, 2021

I have bought 4 cars there and will never a buy another one. No one answers their phone they take advantage of females in service and the extended warranty is NOT what they say it is ! BUYER BEWARE More

by toddcmckee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Dornbirer, Jerrod Ridgeway, Phillip Barrows
Jul 04, 2021 -

John Hinderer Honda responded

Todd, Good morning Sir. We certainly understand how frustrating it is when the phone isn't answered. We just changed phone systems and are currently working through some of the digital opportunities with our new company. We appreciate your feedback and hope to have it solved quickly. We want to provide the same quality of service and attention to all genders, as many of our client's are female. Did you or someone you know feel as if they weren't treated properly? We look forward to resolving your concerns. Best, Justin.

June 25, 2021

Friendly people and always easy to work with. Jerrod Ridgeway, in the service department, always goes above and beyond and is friendly with all customers. He’s very knowledgeable and makes difficult/com More

by SHELBY-HAMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod Ridgeway
Jun 28, 2021 -

John Hinderer Honda responded

Jarrod is one of the most upbeat members of our team! Thank you for choosing JHH!

June 25, 2021

John Hinderer Honda took great care of my pilot! My pilot looks brand new and is ready to go. More

by megan.crase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero, Ashleigh Suttles
Jun 28, 2021 -

John Hinderer Honda responded

That's what we like to hear! Thank you for choosing JHH!

June 25, 2021

Very professional, helpful, and very nice Luis Romero was very nice, helpful you could not ask for a nice person More

by shardwick99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 25, 2021 -

John Hinderer Honda responded

We're happy to hear it! Thank you for choosing JHH!

June 24, 2021

I have bought platinum membership for car service, the person who managed my case at service desk said like i dont have any membership and tried to charge me for tire rotations. Also i have car seat prote More

by nihari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Dornbirer
Jun 25, 2021 -

John Hinderer Honda responded

nihari, Thanks so much for sharing regarding your recent service experience. We certainly want to make sure that your membership is active, did we get it cleared up for you? With your Platinum membership your tire rotations will be included at no cost. Also, if you elected to have your interior protected with the Autobutler system, it is done at the time of delivery generally and it only requires 1 application. It carries a 5 year warranty. Does your interior have a stain that needs to be addressed? We certainly value your business and want to make sure we get you all the benefits. Please call me and let me know how I can help. Thanks, Justin 740.522.1106

June 24, 2021

Great price and good service plus very good waiting area. More

by JSCHAAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Dornbirer
Jun 25, 2021 -

John Hinderer Honda responded

We're glad to hear it! Thank you for leaving us a review!

June 24, 2021

Melissa was amazing she noticed I was very nervous and was very reassuring. I would definitely recommend anyone to this Honda. More

by hilyardt2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Keith, Ron Strong, Cody Ketter, Genny Hartley, Mitch Faulkner, Whitney Glatzer
Jun 25, 2021 -

John Hinderer Honda responded

Melissa is one of the best! We're glad you had a good experience! Thank you for choosing JHH!

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