John Hinderer Honda
Heath, OH
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When I bought my 2013 Honda Accord from this dealership I was told that I get first four oil changes free which the first one wasn’t due until the following year because when I bought the car, it was near th was told that I get first four oil changes free which the first one wasn’t due until the following year because when I bought the car, it was near the end of the year and it was set for every 6 months. I got the oil change on time when it was due. At my 3rd oil change, I was told I had one free oil change left! So, when I took my car in on 3/9/23 the service advisor Emily that the free oil changes was expired. If that was the case, I should’ve been informed that I needed to get my last one early because there was a time limit but I wasn’t told a thing!! I had planned on looking around at vehicles while I was waiting because I was wanting to trade my car in on a new vehicle. So, after being done like that I decided to wait and look around somewhere else for my next vehicle. To top it all off, they tried telling me that the tech said that I would need to think about replacing my cabin filter and air filter. I told Emily that I know he was that’s not true because I just replaced them myself.. they was about a month and a half old. That experience was the last for me at John hinderer Honda More
I brought my car in for an oil change and routine maintenance at 90,000 miles. However, when I mentioned a slight vibration, Jay Whitehead went the extra mile to explain the problem:a video of both f maintenance at 90,000 miles. However, when I mentioned a slight vibration, Jay Whitehead went the extra mile to explain the problem:a video of both front axles, one of which had a problem. Jay explained what I needed to do in detail. i felt reassured. More
Great costumer service. .Any issues I had were taken care of immediately.Will recommend them to everyone.Eric did a fantastic job!Thank you .Any issues I had were taken care of immediately.Will recommend them to everyone.Eric did a fantastic job!Thank you More
I entered a lease with John Hinderer Honda in June 2021. The terms were for 3 years but the 12,000 miles a year was not easy for me to stay within. I went in to see what my options were on getting out of th The terms were for 3 years but the 12,000 miles a year was not easy for me to stay within. I went in to see what my options were on getting out of the lease early and left a few hours later with a brand new Civic that I am financing instead of leasing. Brandon did everything he could to help me get exactly what I wanted, which initially was something bigger than a civic, but I changed my mind. He was patient with me through my indecision. I LOVE my new Civic… More
Excellent experience from start to finish. I live in Florida and was able to do everything remotely and they had the car to me about 1 week later. Chris Rice made everything go smoothly. Lovin I live in Florida and was able to do everything remotely and they had the car to me about 1 week later. Chris Rice made everything go smoothly. Loving the new camaro. More