John Hinderer Honda

Staff is very responsive and helpful. Timing is precise and efficient. Appointments are prompt and managed well. Good experience again. The hours are convenient to get work done at my convenience. and efficient. Appointments are prompt and managed well. Good experience again. The hours are convenient to get work done at my convenience. More

Completely terrible in every way. At first, everything was great. I was communicated with and kept in the loop. As soon as insurance companies gave the OK I never heard anything. I could have picked my ca was great. I was communicated with and kept in the loop. As soon as insurance companies gave the OK I never heard anything. I could have picked my car up on September 10 but no one told me, I found out from the rental company on the 14th and had to have them extend the rental. One part isn’t in yet for my car and that’s not John Hinderer’s fault at all. I called today, September 19th and was told I could come get my car today I would just have to come back later for the part they’re waiting on. Awesome! I asked what time they were open until today and if they had sunday hours. The man on the phone said 5pm and noon to five Sunday. I even told them if I can’t make it today or some or two I would call them. So I find a ride (I live in Columbus 36 miles away) and get there at 2:30..my car is at collision which closed at 1, not 5 and no one could help me and didn’t seem to care either. They knew I was coming they couldn’t give service my car keys? I waisted so much tome and gas money for a HORRIBLE customer service experience. That’s not how you treat people. Not only did I buy the car from you in April I had it towed to you because I had a good experience with you do you get to pocket insurance money and not give a flying f about my experience. I will never be back and I will tell everyone I know. I am pretty sure I selected the correct Zach in the service area who I had been in contact with, however I may not have if he was not the person I apologize. The Zach I listed in other was my Collision person who I shared emails with prior to being ghosted by John Hinderer More

I was overwhelmingly impressed with the outstanding customer service that both Henry Tiller and Mason Packham provided. I appreciate the extra effort both employees were willing to extend. I feel that customer service that both Henry Tiller and Mason Packham provided. I appreciate the extra effort both employees were willing to extend. I feel that the experience that Mr. Tiller has to offer is invaluable to your staff and organization. I think that Mr. Packham has an outstanding career ahead of him with your company. Hopefully any issues outside of these two fine gentlemen can be addressed. I am enjoying my preowned vehicle. Thank you. More

The complete detail was the best ever! The problem I have is that I’m a senior citizen and I’m only allowed one “deal”. I couldn’t use my points yesterday so the visit was very very expensive. Please ask you is that I’m a senior citizen and I’m only allowed one “deal”. I couldn’t use my points yesterday so the visit was very very expensive. Please ask your boss, John Hinderer about that! More

Nice job overall. Picked up the car, brought it back. Work completed. thank you. Must have more words. Okay, more words. Closer. Closer Closer. Now! Work completed. thank you. Must have more words. Okay, more words. Closer. Closer Closer. Now! More

I had an unexpected service need, received prompt and friendly service from the service department at John Hinderer Honda. My car was ready the next day. friendly service from the service department at John Hinderer Honda. My car was ready the next day. More

Thank you for taking less time than I expected, for keeping a clean waiting area, for setting chairs far apart, for checking on me to see if I needed anything while I waited. You really pay attention keeping a clean waiting area, for setting chairs far apart, for checking on me to see if I needed anything while I waited. You really pay attention to your customers! More

Great porter, advisors, and salesman. Honda truly is a wonderful family. I’m great full to be a customer here. Furthermore, Honda is wonderful in customer satisfaction. wonderful family. I’m great full to be a customer here. Furthermore, Honda is wonderful in customer satisfaction. More

The service was ok but I had an appointment and it still took 2 hours , I've had oil changes and tire rotations before and it doesn't take that long ! took 2 hours , I've had oil changes and tire rotations before and it doesn't take that long ! More

Hands down, the best place to buy a car! No pressure to buy and patience in negotiations. I have bought 10 Honda vehicles I’ve the years and this is the best dealership in Ohio! buy and patience in negotiations. I have bought 10 Honda vehicles I’ve the years and this is the best dealership in Ohio! More