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John Hinderer Honda

Heath, OH

4.7
5,492 Reviews

1515 Hebron Road

Heath, OH

43056

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Showing 5,492 reviews

August 25, 2020

I had a pleasant experience w/ this purchase. I usually deal w/ Lynsey’s Honda. Looks like I got a new person in Jordon Smith More

by georgiegrl2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jordan Smith, Alexis Waldren, Miguel Parra
August 25, 2020

Very nice and took great care of me. He was understanding to my needs and I asked for body shop estimate and everything was done quickly. More

by paulacaton55
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Streets
August 25, 2020

Took care of me by taking me to work and taking care of my car in a timely manner. Stayed in contact and called when ready. More

by SLLASZLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Streets
August 24, 2020

Said they checked brakes on inspection but wasn't marked on inspection sheet. Other than that was pretty fast and convenient for oil change. And they washed my car. More

by ehartfile69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Vanantwerp
August 24, 2020

Got a good vehicle. Have had some issues with tires and some minor flaws with vehicle. To be expected from a used car. Salesman didn't seem to know much about the car. Service staff excellent. More

by djaw99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Weston Brown
August 24, 2020

Awesome!! We were treated like family. Our lease started at another Honda dealer and feel they weren't completely honest with us. So Jason, Henry, Miguel and Justin worked super hard to get us in something More

by cathyjo511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Hinderer, Henry "Grady" Tiller, Jason Waldren, Alexis Waldren, Miguel Parra
August 24, 2020

All of John Hinderer’s associates are great. From the All of John Hinderer’s associates are great. From the 1st phone call to schedule service, to the final bill were great. Have to give shoutouts to More

by Murph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Farrington, Jay Whitehead
August 24, 2020

Thanks To David my buying experience was made completely effortless!!! I would definitely recommend John Hinderer Honda to all of my friends and my Family More

by pbgeorgie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lybarger, Taylor McIntosh, Michael Lanfranc
August 22, 2020

Horrible experience today, we drove an hour one way for an appointment to see a truck just to find out that the truck was sold before we got there 15 seconds earlier supposedly. Not allowing walk ins an More

by v3429
Customer Service
Recommend Dealer
No
Employees Worked With
Had to pick a person for the review, didn't see employees I talked to, Greg Strausz
Sep 05, 2020 -

John Hinderer Honda responded

Thanks so much for your feedback on your recent experience and we understand how frustrating it can be if you feel like you wasted a trip and missed out. Based on today's current climate, we offer purchase solutions to fit EVERYONE"s buying needs. You are more than welcome to visit us in person with or without an appointment or you have the option of purchasing the vehicle entirely online via our contactless delivery. We sell a number of vehicles completely online through our purchase system located on one of the pages the truck was advertised. We completely understand that you may have wanted to "see it" prior to making a decision to purchase as that is understandable. Unfortunately, by doing so the risk is having someone else purchase it prior to your arrival. We are sorry to disappoint you and we wish we had two alike:( Best of luck in the future, and we hope to have another shot in the future. All the best, JHH.

Sep 05, 2020 -

v3429 responded

Your employee told me that we had to have an appointment so your response is simply not true, the salesman that we talked to hinted that this happens alot, your other employee was rude and dismissive. It has been 3 weeks since I left this review and you reply with a false story. At no point did your staff reach out even though they had my contact information and knew I was less than pleased, they had texted me before my appointment, and I responded to those texts about what had happened when I got there. Your staff never replied, I know you don't care for the individual customer, your actions and responded prove that.

August 22, 2020

Great service and very friendly helpful people Love my sales man Jordan Baker he is there to help always Knowledgeable friendly and care about your needs More

by laverneray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle ???, Jordan Baker
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