John Hinderer Honda

My service the other day was great. There was no problem getting in and getting my oil changed and it was quick . It was great customer service ! getting in and getting my oil changed and it was quick . It was great customer service ! More

A painless purchase I worked with Josh Morris on sales and he was very professional, compassionate and efficient!! He was not pushy and was just great to deal with!! I wo I worked with Josh Morris on sales and he was very professional, compassionate and efficient!! He was not pushy and was just great to deal with!! I would highly recommend him!! Alexis Waldren was very friendly and very helpful!! More

Every one is working good.They work very nice way.Every one is working excellent I like it.The car which is giving by Honda dealer is function good one is working excellent I like it.The car which is giving by Honda dealer is function good More

Smooth operater From the moment I walked in till I get out with a new car, all went smooth without any problem. Very friendly and cooperative employees. thanks From the moment I walked in till I get out with a new car, all went smooth without any problem. Very friendly and cooperative employees. thanks More

All the folks at JHH make us feel at home and make the car buying experience fun and exciting - the exact opposite of some places that make buying a car a battle!! car buying experience fun and exciting - the exact opposite of some places that make buying a car a battle!! More

Pleasure to work with and made for a really easy transaction. Was a pleasant experience! Held true to their word no hidden agendas!!! Will definitely be back. transaction. Was a pleasant experience! Held true to their word no hidden agendas!!! Will definitely be back. More

I have never been treated so nicely when buying a car. Tyler and Mitch were amazing! They helped me through a very difficult situation and I'm so thankful! It was the best car buying experience I've ever Tyler and Mitch were amazing! They helped me through a very difficult situation and I'm so thankful! It was the best car buying experience I've ever had! I will definitely buying here from now on! More

Absolutely loved my entire experience. Javier was not only extremely helpful and kind. But went above and beyond to ensure I had a easy buy. The rest of the staff was also extremely helpful and everyone only extremely helpful and kind. But went above and beyond to ensure I had a easy buy. The rest of the staff was also extremely helpful and everyone had a great attitude. More

My 3 year lease on a Honda lease was expiring in June 10, 2020. I came to the dealer and picked out another Honda Civic for a new lease on May 4, 2020. The salesman , Mr. Strong, gave me a list of option 2020. I came to the dealer and picked out another Honda Civic for a new lease on May 4, 2020. The salesman , Mr. Strong, gave me a list of options for the car to evaluate. He then left office. When he came back he presented a sales contract which contained charges which I didn’t recognize. I questioned the charges. After a lot of questions by me Mr. Strong told me the sales manager added them. (This without my consent.). I told him to remove the option. He said the sales manager would remove the option. To me this is deceptive and a violation of normal business ethics by the sales manager. I asked Mr. Strong if the last payment on that contract could be credited back to me. He told me to call my bank to stop it since it was an auto pay. I later learned from Honda Financial Services the any refund of remaining payments had to be negotiated with the dealership (misinformation or misleading by salesman). I went in to sign the final contract a found the sales manager had not removed the option I never asked for ($995 for future service work). The finance person (Gene) removed the option and called Trans Union but was unable to remove the freeze on my account. I had removed the freeze from my Experian account but was told that Honda would not accept Experian. After spending four frustrating hours in the dealership I went back home. The following day,May 5th, I was able to remove the freeze from Trans Union. I called Gene and he confirmed the freeze had been removed. I signed the contract and leased another Honda. I still like the Honda product but my experience with the dealership is the most unpleasant in all of my 16 lifetime auto transactions. The leased Civic sedan Touring which I returned was evaluated to have a value of $15029 by the “blue book guy” at the dealership. It had 14500 miles on it in 3 years, was serviced at the same dealership and had one ding on the back door passenger side diameter less than 1”inch in diameter and 1/8”deep. It was in excellent condition. Two days that the car was listed for sale at $19323 by the same dealership. The new lease was listed on the dealer website at a discount of $1400 which took the price down to $24k+. I don’t know what happened to that discount. For all future buyers of Honda autos in the Newark, Ohio, I would suggest: BUYER BEWARE. More

Top notch service! Michael Lanfranc was very patient and kind when dealing with us. We spoke to 4 different employees while we were there and they all were helpful and informative. At the service follow up, kind when dealing with us. We spoke to 4 different employees while we were there and they all were helpful and informative. At the service follow up, the employees again were helpful and very quick. I would recommend Michael and JHH to my family and friends. More