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John Hinderer Honda
Heath, OH
5,492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,492 reviews
January 02, 2020
ostumer service. Went In to look at a pre-owned orange 2008 Dodge Challenger. No pressure from Melissa. We called prior to us coming in to look at it. She had them pul Went In to look at a pre-owned orange 2008 Dodge Challenger. No pressure from Melissa. We called prior to us coming in to look at it. She had them pull the car in the bay so we could look at it out of the rain. That whole transaction went well. We're the owner's now. More
by michelllvandyke
Verified CustomerEmployees Worked With
Melissa Keith, Bradley Marteney
January 02, 2020
Purchase of vehicle The vehicle purchase was very easy. I was happy with the quick and smooth paperwork and the whole car buying experience. Will recommend the dealersh The vehicle purchase was very easy. I was happy with the quick and smooth paperwork and the whole car buying experience. Will recommend the dealership ! Thanks to your staff for the great service. More
by mybbb62
Employees Worked With
John Lee, Taylor McIntosh
January 02, 2020
Service for my 2013 Honda pilot My review of Service for my 2013 Honda Pilot: I recently had my pilot to be serviced at your service center and the level of service I received was ab My review of Service for my 2013 Honda Pilot: I recently had my pilot to be serviced at your service center and the level of service I received was absolutely the best!! The guys over there at the Honda service center are top notch very knowledgeable very polite. !!!!! Thank you !!!!!! More
by NAMETHJE
Employees Worked With
Jacob Dornbirer
January 01, 2020
Very pleased! Service was great! Everyone was very helpful and very nice! Best experience buying a car. Every question I could have was answered before I asked! Would recommend to my Everyone was very helpful and very nice! Best experience buying a car. Every question I could have was answered before I asked! Would recommend to my friends! More
by rchoover
Employees Worked With
Sorry can not remember all, but all were great! I may have gotten some wrong!, Taylor McIntosh, Jerrod Ridgeway, Tyler McClung
January 01, 2020
a very positive experience We had never felt with your dealership before. It was a very positive informative experience. Would recommend it to anyone. Will definitely be back.th We had never felt with your dealership before. It was a very positive informative experience. Would recommend it to anyone. Will definitely be back.thank you More
by cathyshaeffer
Employees Worked With
Eric Stephenson, Hunter Kirkpatrick
December 31, 2019
Great experience We were lucky to have Lea to help us make the right decision for our car purchase. Lea made us feel comfortable with allowing her to guide us to a car We were lucky to have Lea to help us make the right decision for our car purchase. Lea made us feel comfortable with allowing her to guide us to a car that was perfect for our needs. Taylor took the time to answer all of our questions & made sure we understood what we were agreeing to in the contract. We were lucky to have Tyler show us the features of our new purchase. He was patient with us & very knowledgeable about the vehicle. The team at John Hinderer Honda worked well together to make us feel welcomed & certain we were in good hands. More
by brnmoran
Employees Worked With
Miguel Parra, Taylor McIntosh, Tyler McClung, Lea Evans
December 31, 2019
AVOID THIS DEALERSHIP AT ALL COSTS!!!I bought a 2014 AVOID THIS DEALERSHIP AT ALL COSTS!!! I bought a 2014 Jetta Sportwagen on Dec. 14 2019. I worked with Eric Stephenson. During the test drive the su AVOID THIS DEALERSHIP AT ALL COSTS!!! I bought a 2014 Jetta Sportwagen on Dec. 14 2019. I worked with Eric Stephenson. During the test drive the sunroof would not open at all and made a grinding noise, when tried. Eric told me it would be fixed if I wanted the car. I liked the car and and wrongfully assumed he had some amount of integrity. Before leaving the dealership I tried the sunroof. It opened and closed, problem solved right? Later that week there was snow. I was clearing off my car when I noticed that the sunroof wasn't aligned with the roof properly. I called the dealership and they said to bring it by. When I brought it down I was told there wasn't a tech in to look at it and to leave my name and number and they'd call me back. Never heard back. I called them again on Dec. 28 and scheduled and appointment for Monday the 30th at 9am. I bring it down and they tell me I need to replace the sunroof track because it is bent. I went and talked to Eric again and explained to him that the sunroof still isn't fixed. He asked me to have a seat as he went and talked to Justin. He comes back and says that I should contact VW but there was nothing else they could do. I call VW and their first question was, why do they think we should pay for it? I told them I was just jumping through their hoops in hopes of a resolution. After I got off the phone with Byers VW, I went and found another sales manager who was the most helpful so far. Unfortunately I didn't get his name. But when I was explaining the situation to him, Michael Dixon another sales manager, rudely interrupts and tells the other sales manager we had already had a conversation and that it's been taken care of. The currently unknown sales manager asks to see the file on my purchase. I was again asked to have a seat. Over the next half hour or so I spoke with Michael back and forth and in the end told me I needed to show up to the VW dealership and see what they can do. He also told me to purposely deceive the dealership and specifically not mention I purchased from them, because then VW would not help me. It seems to be a common theme over the last few months for this dealership to say something will be fixed and then when it's not, they act like it's not their responsibility to fix the problem they said they would fix. I contacted them again this morning. I will be filing a claim with the Consumer Protection Agency later today if I am not contacted with some sort of resolution. More
by trey.nething12
Employees Worked With
Michael Dixon, Eric Stephenson
December 31, 2019
Wonderful customer experience Everyone at Hinderer Honda is very helpful and polite. They make sure you are happy! Purchasing or leasing a vehicle is a pleasant experience at Hind Everyone at Hinderer Honda is very helpful and polite. They make sure you are happy! Purchasing or leasing a vehicle is a pleasant experience at Hinderer Honda. More
by Hmaxwel1
Employees Worked With
Michael Lanfranc, Bradley Marteney, Tyler McClung
December 31, 2019
When I hit a deer with my ‘04 Pilot, I was devastated. I loved it and didn’t know if I would be able to find another one that I liked as much. While searching on autotrader, we came across an ‘08 and instan loved it and didn’t know if I would be able to find another one that I liked as much. While searching on autotrader, we came across an ‘08 and instantly knew that this was the one we wanted. We drove three and a half hours from Pennsylvania to John Hinderer to get it. This was honestly the easiest vehicle purchase I have ever made. It was quick and Jordan was incredible! Great price, great customer service, and a great vehicle. Thank you so much for my new Pilot, Jordan!!! More
by JLaMotte
Employees Worked With
Robert Jordan Smith
December 30, 2019
Very helpful! We were put at ease the moment we walked through the door. All questions were answered and everyone was very friendly. We had a great experience. We were put at ease the moment we walked through the door. All questions were answered and everyone was very friendly. We had a great experience. More
by Klynn9
Employees Worked With
Henry "Grady" Tiller, Miguel Parra, Michael Lanfranc
