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John Hinderer Honda

Heath, OH

Overview
Reviews
4.7
5,492 Reviews
Call Dealership (740) 522-1106
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1515 Hebron Road

Heath, OH

43056

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Showing 5,492 reviews

May 30, 2022

Mechanic broke oil filter housing, I was there from 8;30 to 12 noon because of this.and I think there is a o leak now More

by davidbowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Kovalick
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Jun 24, 2022 -

John Hinderer Honda responded

David, thank you for your feedback. We certaintly apologies that this caused a delay and this is not something that happens often. Did you let the service advisors know about this issue and were they able to take another look at it? If you'd like to discuss this experience further, I'd like to hear further feedback. LBuehrer@hindererhonda.com. Thank you - Logan

May 28, 2022

Ryan made the buying process a breeze! Everyone at John Hinderer was knowledgeable and friendly. More

by Bratton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rainier
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Jun 04, 2022 -

John Hinderer Honda responded

Thank you for the feedback, Bratton! Ryan is a great guy! Thanks for sharing. If there is anything else we can help assist with, please let us know :)

May 28, 2022

Daniel was very easy to work with, and was able to get us what we wanted. We highly recommend him, and Hinderer Honda. More

by Tasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Woods
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Jun 04, 2022 -

John Hinderer Honda responded

Thank you for the kind words, Tasha! Enjoy your new ride. If there is anything we can do to help in the future, please let us know :)

May 28, 2022

Very helpful people. Daniel was an incredible salesman. Would definitely buy another car off of him. More

by Dwill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Woods
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Jun 04, 2022 -

John Hinderer Honda responded

Thank you for the kind words, we appreciate your feedback. Enjoy your new ride and if there is anything we can do to help assist you in the future, please let us know :)

May 27, 2022

The employees that I dealt with were very nice. But I was disappointed that some of the discounts previously offered are no longer available. And the financial options are poor. After I left, I not More

by BEARSANDCOWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerrod Ridgeway
Report | Print
Jun 24, 2022 -

John Hinderer Honda responded

Hello, thanks for your feedback. We do offer some discounts on occasion, and infact we will be having some discounts from June 27-July 1 for service. If you would like, I can ensure you are on the email list to recieve these discounts. Regarding the service concern, would you mind letting me know if this has been resolved or if there is anything I can do to help assist? We take pride in client satisfaction and I can understand frustrations of not being able to get ahold of somebody to discuss this with. My email is LBuehrer@hindererhonda.com. Thanks again for the feedback - Logan

Jun 28, 2022 -

BEARSANDCOWS responded

Hi, I did go back for the mechanic to take look at my car to find out what the noise was. They were not able to fix it. I was told that the rust accumulation on the piece of metal near the rotors was causing the sound and it should go away once some of the rust is worn off. My car still makes the sound occasionally. They told me that they could remove the piece of metal next time I come in for service. But to me, there shouldn’t be any rust. Why wouldn’t the metal be treated so it doesn’t rust or use a different type of metal? Sometimes I feel that the various parts are designed to cost the customer more money. My headlight has condensation inside because the seal or gasket has broken down around the fixture. But that can’t be replaced. Instead, a whole new headlight assembly has to be purchased, which is several hundred dollars. I could go on, but won’t at this time. Something I just have to live with. I’m sure Honda isn’t the only one like this. Thank you for responding. Ruth Meyer

Jun 28, 2022 -

John Hinderer Honda responded

Ruth, thank you for following up with this. I can't speak for the manufacture of every part they source, I can say that as a consumer myself I can understand the frustrations as cars get older that parts wear down due to the elements, usage, time, etc. The Ohio elements with 4 seasons and salt in the winter play a big part! I'm glad you were able to have our tech look at it and help you understand the situation further. If there's anything else I can help with, let me know. Thanks again for your feedback and enjoy the rest of your week!

May 27, 2022

We found them to be very friendly and helpful in all our questions. Awesome staff! More

by deckerhalene73
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Strong, Greg Grisanti, Genny Hartley
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May 27, 2022 -

John Hinderer Honda responded

Thank you for the kind words, we appreciate your feedback. Thanks for coming in and let us know if there is anything else we can help assist with!:)

May 27, 2022

Excellent service. I was in and out in record time. Have been customer for several years More

by SFIDLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Judd
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May 27, 2022 -

John Hinderer Honda responded

Thanks for the awesome feedback, happy to hear you had an excellent experience :) Let us know if there is anything else we can help assist with!

May 27, 2022

Not very personable anymore. A lot of turnover. The guys were nice in service though. More

by dcherry003
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Shackleford
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May 27, 2022

Very good service friendly staff had a great experience probably one of the best buying a new car More

by brendaandwalt1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sommers
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May 26, 2022

Shaun did a great job of taking care of us. He was a good communicator and was interested in our needs. More

by Frasure4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Waldren, Shaun Wint, Juliana Devries
Report | Print
May 27, 2022 -

John Hinderer Honda responded

Thank you for the feedback, we appreciate your business! :) let us know if there is anything else we can help assist with!

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