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John Hinderer Honda
Heath, OH
5,492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,492 reviews
May 24, 2019
Tire air leak My dealings with this service center have always been great. They are quick to get repairs and services done. I always feel confident in their abiliti My dealings with this service center have always been great. They are quick to get repairs and services done. I always feel confident in their abilities to get my car running smoothly. More
by PJRICE76
Verified CustomerEmployees Worked With
Jacob Dornbirer
May 24, 2019
Like new I had my vehicle detailed & I love it!! It feels like a brand new car!! I would highly recommend getting your car detailed here-It looks great & the p I had my vehicle detailed & I love it!! It feels like a brand new car!! I would highly recommend getting your car detailed here-It looks great & the price was fairly reasonable:) More
by lzwallace2003
Employees Worked With
Jacob Dornbirer, Jerrod Ridgeway
May 23, 2019
Disappointed I brought my car in for an AC issue that was covered by my warranty. I turned the car in on a Friday, I was promptly called the next day and told that I brought my car in for an AC issue that was covered by my warranty. I turned the car in on a Friday, I was promptly called the next day and told that my car would be fixed on Tuesday. Great, I was borrowing my boyfriend’s car and he didn’t have to return to work until that next Friday, plenty of time to get the car fixed! Tuesday came and I received a call, the parts were delayed and wouldn’t be in until the next day then the car should be fixed. That’s fine, I get that, happens all the time in shipping. Wednesday came and 4pm rolled around and I was still waiting for a phone call, I finally called and was told that the parts had just arrived and the tech was working to get my car fixed that night. I would be able to pick it up Thursday afternoon at the latest. Okay running a little close to when the car is needed back but that’s fine as long as I get it back. Thursday afternoon I received a call, there was something else wrong with my car and it wouldn’t be read until Friday. I finally had it and said that I needed a rental car because the car I had been borrowing needed to be back. I went and picked up the rental with the promise my car would be ready on Friday. Friday I received a call, there was something else wrong with my car and it wouldn’t be ready until Saturday. At this point I didn’t care, I wanted my car back, fixed, and done with this entire ridiculous process. Saturday I received a call late that my car was finished and I could pick it up on Sunday. At this point I was happy the car was done, just not particularly happy with the constant up and downs I had experienced with the constant promises of everything getting fixed quickly but having the exact opposite occur. Sunday I showed up turned in my rental anticipating a quick in and out. My car at first couldn’t be located, once it was located it was completely dead. It was instantly assumed that my battery was old and not holding a charge anymore and would need to be replaced. I had JUST bought a new battery not even a month before, there was no way it was the battery. Someone had left a light, door, or something on in my car to run the battery so dead that you could hardly jump it. I was told that they would recharge the battery if they could, then check the entire system to make sure it was running perfectly, it would be 20 minutes tops. Almost two hours later, two, hours, later, I finally had my car back after 9 days. The entire experience was ridiculous from start to end. I understand shipping problems, I understand issues that occur when you fix one part and another breaks or doesn’t function correctly, just don’t keep telling me that my car will be fixed the next day. This sets the expectation that the car has been diagnosed and fixed quickly. I would have much rather heard, “we are working our way through the problem but we may encounter something else, we will give you a call tomorrow with an update.” The one problem that really chapped me was running my car battery so dead that it took almost two hours to recharge a month old battery. On top of that it was Mother’s Day and like most people I had plans that didn’t include sitting at a car dealership for two hours. I appreciate the work done, my AC works great but the hassle and run around getting it fixed was very disappointing. I wasn’t charged for any of the issues caused but the experience makes me think twice about coming back to have my car serviced or to buy a car from John Hinderer Honda. More
by Jacciiccaj
Employees Worked With
Jacob Dornbirer, Jerrod Ridgeway
May 23, 2019
The people made this experience enjoyable and stress free. Salesperson Amy Miracle worked with us, not against us...to get the exact car we wanted at a very fair price. We never felt pressured, we were listen Salesperson Amy Miracle worked with us, not against us...to get the exact car we wanted at a very fair price. We never felt pressured, we were listened to, and every aspect of our purchase was handled professionally and with friendly care. More
by Indiana1
Employees Worked With
Amy Miracle, Bradley Marteney
May 23, 2019
Buick Every one was really friendly. All ready recommended it to someone. Nice friendly people always offering to get you something to drink. Really need so Every one was really friendly. All ready recommended it to someone. Nice friendly people always offering to get you something to drink. Really need softer chairs I'm the sales room. More
by leurina
Employees Worked With
Dustin Boucher, Justin Hinderer, Henry "Grady" Tiller, Shelby Freeland, Glen Foster, Jason Hopkins
May 23, 2019
Pre vacation checkup They were very thorough with my car getting it checked out for my vacation. The only thing that would have gotten them that last star was if they went They were very thorough with my car getting it checked out for my vacation. The only thing that would have gotten them that last star was if they went further in depth on the condition of my tires and breaks I had the paperwork work so all good but I like to hear it to. More
by MLILLY199
Employees Worked With
Not sure didn’t introduce themselves
May 23, 2019
Exceptional work as ALWAYS Zach and Jay always take such great care of my car, and make sure it's in a timely fashion. Always very friendly and make sure I get the best part at Zach and Jay always take such great care of my car, and make sure it's in a timely fashion. Always very friendly and make sure I get the best part at the best price. Been coming here for a while, and I plan to keep coming back! More
by smikebaldwin70
Employees Worked With
Zack Farrington, Jay Whitehead
May 22, 2019
FANTASTIC Service!! ♥️ Fantastic service from Melissa. I felt really comfortable from the beginning with her. She KNOWS her product!! Mr. Hinderer, the sales Mgr. was gre Fantastic service from Melissa. I felt really comfortable from the beginning with her. She KNOWS her product!! Mr. Hinderer, the sales Mgr. was great also. The guy that sync’d my phone to my car before we left was nice also. Did I say FANTASTIC service? ?? More
by KarenLee
Employees Worked With
Melissa Keith, Justin Hinderer, Henry "Grady" Tiller
May 22, 2019
My Dream Car! The team at John Hinderer never ceases to amaze us. This was our second purchasing experience at John Hinderer and it was even more delightful than th The team at John Hinderer never ceases to amaze us. This was our second purchasing experience at John Hinderer and it was even more delightful than the first. We came near closing time on a Saturday, but our salesperson was still very patient with us and took his time explaining the features of the two vehicles we were debating between. He also stayed over almost two hours to help us complete our purchase which was outstanding because we are a family constantly on the go with a crazy schedule. We appreciate everything John Hinderer has done for us and we look forward to purchasing from them in the future! We also regularly come to Hinderer for service and the service department is amazing. They are continuously polite and go out of their way to make sure we get the service we need, and they are not pushy if we decline a service to perform the next time. They also serviced and detailed a civic on this trip and we’re confident to pass it along to a family member in its condition now. The interior detail was phenomenal! More
by mkbzhang
Employees Worked With
Chris Banks, Taylor McIntosh, James Baughman
May 22, 2019
Great service , low pressure and a wonderful staff to interact with. Test drove 3 cars (same model) to find the one that felt right. A few hours later I drove it of , low pressure and a wonderful staff to interact with. Test drove 3 cars (same model) to find the one that felt right. A few hours later I drove it off the lot! More
by joe.ambuske
Employees Worked With
Michael Dixon, Dustin Boucher, Henry "Grady" Tiller
