John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM - Service Center

Our car was in for a scheduled oil change that took 1.5hrs. No communucation regarding reason for delay. My daughter was waiting there til service was completed. She called home concerned of the tim 1.5hrs. No communucation regarding reason for delay. My daughter was waiting there til service was completed. She called home concerned of the time it was taking. Dad called Hirsch wondering what was going on and how much longer it would be. Within minutes of the phone call, the car was done. Was there some miscommunication in service that customer was waiting? She did ask once at the counter how much longer it would be. The gal said she didn't have any paper work there so it wasn't done yet. Maybe further checking "in back" would have made been a better followup. We all are busy. Alittle consideration of customer time would be appreciated. More

I brought my granddaughters van in to have the CHECK TIRE PRESSURE SYSTEM light reset . I was told by a service man at Walmart after having a tire repaired that I needed to have the dealer reset the warning PRESSURE SYSTEM light reset . I was told by a service man at Walmart after having a tire repaired that I needed to have the dealer reset the warning light and that they should reset it at no charge. So I went to Cambridge Motors were I bought the van to have it reset. The service person told me that it would take 30 to 45 minutes and mentioned nothing of a charge. After 1&1/2 hrs a service person came and told me my van was ready and that it was $48.00 for the work. But they were nice enough to give my handicapped wheelchair bound granddaughter a free ballon,( or was that a $48.00 ballon? you make the call?) I later called Tires Plus and asked what they charged to do the work, he said that they do it FREE OF CHARGE . More

I have an old crappy car and they took great care of it and service was quick and painless. We have been custumers for several years and look to John for a fair deal and recomend them to freinds. and service was quick and painless. We have been custumers for several years and look to John for a fair deal and recomend them to freinds. More

showed up early for service.. was instantly told that my 2012 with 30k miles needed a brake fluid change based on the color of the fluid.. declined that service. went inside told attendant I would be waitin 2012 with 30k miles needed a brake fluid change based on the color of the fluid.. declined that service. went inside told attendant I would be waiting for my vehicle.. they said 2 hours they were busy.. this is at 3. at 5 I ask the attendant is my vehicle ready or were are we at with it.. they pull the invoice off their desk and say it's ready.. the invoice was printed at 4.. I waited an extra hour when I didn't have too.. 1st part of the bad experience.. the 2nd part.. was told we have a free year of oil changes when we purchased the car.. "it'll bein thesystem just mention it when you come in"... was it in the system "NO" it was not.. the sales rep was "bothered" that she was asked about it.. well sorry to waste your time after the fact... no one explained what they did with the car.. we still have an issue with the power window.. don't even know if they looked at it.. horrible... just horrible.. glad this happened before I replaced my 2nd vehicle.. dodged that bullet.. will not return. More

Always get great service from Chris and the others with servicing our 2010 Equinox. This time was no exception. They are always so friendly and do an excellent job! They always want to know if I have an servicing our 2010 Equinox. This time was no exception. They are always so friendly and do an excellent job! They always want to know if I have any concerns with my car over and above what I have scheduled. Last time I was scheduled for an oil change and mentioned that I was having issues with the tire pressure sensor being too sensitive. They fixed it and it has been great ever since. This time we were in for an oil change and tranny flush and mentioned that someone keyed the passenger side of our car. Buffed the scratch out while they worked on our car. It looks GREAT! They are always helping with keeping up on what is needed for routine maintenance and make sure that we get the coupon pricing. We bought our Equinox from John Hirsch in Cambridge too and WE LOVE IT! We would definitely recommend buying and servicing your vehicle with them. We feel like THEY CARE!!!! More

Visit was follow up for problem after previous service. Problem was taken care of promptly and courteously. Once again, I am another satisfied customer. Thanks! Problem was taken care of promptly and courteously. Once again, I am another satisfied customer. Thanks! More

Knowledgeable staff; concern for the customer at all times; take time to explain all maintenance and service work needed and completed; explanation of all pricing; follow-up to be sure work was done wel times; take time to explain all maintenance and service work needed and completed; explanation of all pricing; follow-up to be sure work was done well. Recommend this dealership highly to anyone. More

Service man was not very freindly.When asked to reset engin light he said there would be a 100.dollar charge,the other guy said he would take care of it for no charge. engin light he said there would be a 100.dollar charge,the other guy said he would take care of it for no charge. More

I feel that when I call for appointment to change oil or other repair on vehicle the service department is very prompt in getting my vehicle in and they do great work and treat us very well at the dealershi other repair on vehicle the service department is very prompt in getting my vehicle in and they do great work and treat us very well at the dealership while we wait. More

Able to get an appointment quickly. Friendly employees. Quick service. Qualilty service. Because of price of oil change we go there rather than do it ourselves. Quick service. Qualilty service. Because of price of oil change we go there rather than do it ourselves. More