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John Thornton Buick GMC
Carrollton, GA
425 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS
John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 425 reviews
January 03, 2021
Dropped off SUV and got SUV back with same issue after stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back t stating it was fixed. I had to drive another 40 miles to bring back due to not being fixed. The issue should have been caught before giving it back to me. More
by Jaquelcook71
Verified CustomerEmployees Worked With
January 02, 2021
I received excellent service at this dealership. The staff was very friendly and prompt. My car was returned on time. Overall I was satisfied with my experience. staff was very friendly and prompt. My car was returned on time. Overall I was satisfied with my experience. More
by AAUSTIN5
Employees Worked With
Steven Packard
January 01, 2021
Great environment to buy a vehicle. I personally did not feel pressured during my purchase. Sales and financing was awesome. I would recommend to everyone!! feel pressured during my purchase. Sales and financing was awesome. I would recommend to everyone!! More
by DMARGERUM1979
Employees Worked With
Shannon Cheatwood, Dawn Jackson
December 31, 2020
Excellent service and employees. I like the fact that they get me in and out as quick as possible. The waiting room is always clean. they get me in and out as quick as possible. The waiting room is always clean. More
by Lpm252
December 29, 2020
Fantastic customer service all the way around! Great price, friendly employees. The buying process went extremely smooth. I could not ask for a better experience. price, friendly employees. The buying process went extremely smooth. I could not ask for a better experience. More
by HEATHER231603
December 28, 2020
Great experience Mike ( TRAIN) Conner. Let us make our own decision about which vehicle we wanted by giving us the necessary facts and figures we needed to make an informed decision. Thanks for all your own decision about which vehicle we wanted by giving us the necessary facts and figures we needed to make an informed decision. Thanks for all your help. Pam and Rusty Lambert More
by FFIGHTER1951
December 28, 2020
Ken was very helpful. He is experienced and knowledgeable. The 2014 SRX that I purchased is a beautiful and well cared for vehicle. The dealership offered a fair trade and reasonable price on t knowledgeable. The 2014 SRX that I purchased is a beautiful and well cared for vehicle. The dealership offered a fair trade and reasonable price on this vehicle. Ken is one salesman that treats people friendly and is willing to work with you on your purchase. Todd, the Sales Manager and Shannon, the Finance Manager are there to assist in a friendly manner also. . If you are in the market for an exceptionally nice used vehicle, see Ken at John Thornton in Carrollton, Ga. More
by Purchaser
December 24, 2020
Excellent Service. It was easy to make an appointment and the quality of work was good. It was completed in a timely manner and I was informed of every step the quality of work was good. It was completed in a timely manner and I was informed of every step More
by SPOTNNOTFARM
Employees Worked With
December 23, 2020
I had totaled an encore purchased in April, hit a deer they were very helpful with resolving the previous gap and extended warranty, purchased a new encore gx they made the process relatively painless they were very helpful with resolving the previous gap and extended warranty, purchased a new encore gx they made the process relatively painless More
by BASIC7GOLD
Employees Worked With
Dawn Jackson
December 23, 2020
Terrible experience. Bought my new 2020 GMC Denali Carbon Pro Duramax truck in July. Since new it has had a vibration between 70-80mph. Took my truck in for the 7,500 complimentary first GMC service Carbon Pro Duramax truck in July. Since new it has had a vibration between 70-80mph. Took my truck in for the 7,500 complimentary first GMC service and they said even though they would rotate the tires, they would not rebalance them because it’s not covered under the service or GMC factory warranty. I will never do any business with this dealership again. I bought a $70k truck and they won’t balance the tires without charging me. Ridiculous More
by ktmsmr12
Employees Worked With
