John Thornton Chevrolet

Great dealership. Everyone is trying to help with a big smile. They are honest and helpful. Tyler was very knowledgeable and he knew the answer to every question I h Everyone is trying to help with a big smile. They are honest and helpful. Tyler was very knowledgeable and he knew the answer to every question I had about the vehicle. I had a great experience with him and with the dealership. Highly recommended them. More

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The experience was awesome every one so kind to me great customer service kudos john Thornton an Maurice an Chamice customer service kudos john Thornton an Maurice an Chamice More

We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More

The transaction was smooth and easy thanks to Marva. I then ran into a problem once it was time to get my running boards installed on my truck. They didn’t have them in stock initially so I had to com I then ran into a problem once it was time to get my running boards installed on my truck. They didn’t have them in stock initially so I had to come back. When I came back, Billie installed used running boards on my truck that were scuffed and beat up. When I asked about it, he said that’s how they come. Nonsense! I eventually spoke to a manager and they apologized and said they’ll take care of it which meant I needed to wait another week to come back because they were not in stock. Marva promised that they would give me a full tank of gas upon arrival for my inconvenience. When I get there, the running boards were installed and were beautiful! I then asked for Marva regarding the promise made for a tank of gas. She wasn’t there and no one else was able to fulfill the promise that was made. Very disappointed! I expected a higher level of customer service considering the amount of money that was spent there. More

Mr. Rossi was knowledgeable of the vehicle. He made transactions smoothly best time I ever been in a dealership. I will be back to purchase a vehicle in the future. transactions smoothly best time I ever been in a dealership. I will be back to purchase a vehicle in the future. More

The issue I think folks have is that they're not working with Grant Hinton, Salesperson! Grant is an expert in the industry. Prior to my visit, Grant made certain that he knew all he possibly could about with Grant Hinton, Salesperson! Grant is an expert in the industry. Prior to my visit, Grant made certain that he knew all he possibly could about a 2018 Alpha Romeo 4C. He compared the vehicle he had in the showroom the the vehicle I was going to see in another city with every bit of pertinent information, making the choice simple. If I can, I would never purchase another car without involving Grant Hinton. Zero xx from Grant. He is not your typical Salesperson, trying to divert your attentions, while hiding facts. Grant is a FACT MACHINE, and I would say, at the top of his profession. I have purchased 47 vehicles and Grants' process so exceeded my expectation, that's it's honestly hard to describe. His sales manager was just a straight forward and my finance manager had me out the door in minutes. Again, if you are looking for a used vehicle, you are wasting your time if your not working with Grant Hinton, who is most certainly the Boy Scout of car sales. Honest, kind, considerate............ More

Normally the service at John Thornton is pretty good, but on my last visit it was not what I would have expected. I was there for what turned into 5 hours for an oil change with a tire rotation and front en on my last visit it was not what I would have expected. I was there for what turned into 5 hours for an oil change with a tire rotation and front end alignment. I had a tire sensor that ended up needing to be replaced and when they put the tire back on the rim, they put it on backwards. When I brought up the fact that there was something "different" about 1 out of 4 tires, then it was as if I was crazy. Once the service adviser figured out the issue, he sent the vehicle back for what he made seem like a "quick correction" which actually turned into an additional HOUR of waiting. More

Awesome experience from beginning to end. Will refer other to come. Tthank you for that loving feelings. Will refer other to come. Tthank you for that loving feelings. More

We purchased a MY2023 Bolt EUV to replace our 10 year old Nissan Leaf. We shopped online and thought we found the perfect one at available at your dealership. But by the time we arrived the next day the car Nissan Leaf. We shopped online and thought we found the perfect one at available at your dealership. But by the time we arrived the next day the car had already been sold. But then Jackson Morris went to work to find us another vehicle matching out at a sister dealer location so we proceeded to draw up purchase agreement on this other car sight unseen. The next day we learned that car too had already been sold and was no longer available. But again, Jackson looked far and wide to find us the right vehicle. He found us a beautiful car that had everything we wanted and more. And best of all Jackson & Greg gave us an absolutely incredible price that kept us within our tight budget! Even though Jackson was new to John Thornton, his friendliness and communication greatly enhanced our experience. Everyone at the dealership was very friendly and welcoming. Great job! More