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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
188 Reviews

188 Reviews of Joseph Buick GMC - Service Center

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October 26, 2023

Good customer service & attention to detail for all oil change visits. Also, love Saturday availability More

by JBQUEEN829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 26, 2023 -

Joseph Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as a valued customer for many years to come!

Helpful
October 26, 2023

The guy who waited on me and took care of my car, was exceptionally nice. He got me in and out didn’t need any extra work this time it was quick and easy. More

by KTWHITSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 26, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

Helpful
October 26, 2023

the experience was very good. It exceeded all expectations. We are very happy with the quality of service we receive. More

by MCITRON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, Phil Dorger
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Oct 26, 2023 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 25, 2023

If you have an appointment it should not take an hour and a half for an oil change and tire rotation. More

by rickseiter85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 25, 2023 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
October 21, 2023

My service tec did one xxxx of a job ,he explained things in detail as far as my repairs in the cost.made sure I had transportation.ladies in office were very helpful polite in making sure I was satisfied wi More

by JNAPIER122660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry fryman
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Oct 22, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
October 20, 2023

It is a pleasure doing business with Joseph GMC's service dept. Terry came to the rescue again helping us get our vehicle in for service right away and took care of us once again! Also a special thanks to More

by TRRYTHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Fryman, and the 2 cashier ladies
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Oct 20, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
October 14, 2023

In and out in less than 45 minutes and no hassle for other purchases! Thanks More

by SREICHLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 16, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

Helpful
October 14, 2023

Excellent customer service in service & parts. Took care of recall quickly and courteous and friendly. More

by CGELUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 16, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
October 14, 2023

Excellent customer service by Terry at the desk. He would check with me in the waiting room periodically to let me know what was being done and how long it would take. Other personnel there offered More

by KATESART22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, and the woman in the Payment checkout area.
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Oct 16, 2023 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business, Kate, and hope to see you again soon!

Helpful
October 06, 2023

I HAVE BEEN HAPPY WITH YOUR SERVICE FOR THE 23 YEARS I HAVE OWNED IT. More

by maryanntebbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT. BILLING Person - helped me with my walker
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Oct 08, 2023 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

Helpful
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