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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
178 Reviews

178 Reviews of Joseph Buick GMC - Service Center

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September 21, 2023

The service manager was very kind and solitious. Appreciate his kindness and concern for me. More

by RVOET39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No interaction with any of these people
Sep 22, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 20, 2023

The service advisor was very friendly and did not treat us like we were crazy about our concerns with our new Buick. We were given a loaner vehicle and our car was fixed and ready the next day. More

by tammcathy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 20, 2023 -

Joseph Buick GMC responded

Cathy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 20, 2023

Very clean and the staff is very friendly and helpful hours work great for me More

by LISAANNBOWLING61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 20, 2023 -

Joseph Buick GMC responded

Lisa Ann, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Joseph Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

September 18, 2023

I thought the communication with service department prior to the service and during the service was excellent. More

by dwagner7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Sep 18, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2023

Always great service and quick turn around on fixing my. Car. Service guy was great More

by sue.boyce.54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry in service dept, Phil Dorger
Sep 15, 2023 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

Sep 15, 2023 -

sue.boyce.54 responded

I have never had any issues at all ! Always treated very well

September 14, 2023

I was pleased with the service they are very nice at this location. Thank you More

by ICEYROSEJOYCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of there names
Sep 15, 2023 -

Joseph Buick GMC responded

Thank you for the five-star rating for our service department! Please don't hesitate to let us know if we can be of further assistance.

September 12, 2023

I will never go back to get service to this location due to the fact my last encounter didn’t go well , I drop my car off I was told I needed this an that basically a new engine with the price I was given More

by RODRIGUEZ.BLACKWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Joseph Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 08, 2023

I’ve always liked Jospeh Buick GMC, but they have made a couple of mistakes with my vehicle at recent visits. I don’t feel as confident or comfortable as I have previously. More

by vhenderson4wv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Sep 08, 2023 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 05, 2023

Will was great! He told me to call when my car needed service again. I did just that and he had me come right in and took care of me issue. He even looked at another More

by SONYA M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will (Service Department)
Sep 05, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, Sonya, and for taking the time to leave us this wonderful feedback!

Sep 05, 2023 -

Joseph Buick GMC responded

Thank you, Sonya, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2023

I dropped my car off a bit earlier than my scheduled appointment. There was no problem with my doing this. Very satisfied with assistance that I received. More

by MPETTIT1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with service department and the acct. dept for payment of service.
Sep 05, 2023 -

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

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