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Joseph Buick GMC - Service Center

Cincinnati, OH

4.6
181 Reviews

181 Reviews of Joseph Buick GMC - Service Center

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October 14, 2023

Excellent customer service in service & parts. Took care of recall quickly and courteous and friendly. More

by CGELUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 16, 2023 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2023

Excellent customer service by Terry at the desk. He would check with me in the waiting room periodically to let me know what was being done and how long it would take. Other personnel there offered More

by KATESART22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, and the woman in the Payment checkout area.
Oct 16, 2023 -

Joseph Buick GMC responded

Thanks for sharing your thoughts about your experience with Joseph Buick GMC. We appreciate your business, Kate, and hope to see you again soon!

October 06, 2023

I HAVE BEEN HAPPY WITH YOUR SERVICE FOR THE 23 YEARS I HAVE OWNED IT. More

by maryanntebbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPT. BILLING Person - helped me with my walker
Oct 08, 2023 -

Joseph Buick GMC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2023

I have had great customer service at Joseph Buick Service department. I brought my 2022 Envision in yesterday for an oil change. I was told it would be about an hour, and it was done in about 40 minutes or l More

by pjaltherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Oct 06, 2023 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2023

Every time I have a coupon or try to use my GMC points it is a major ordeal. Didn’t get to use my points due to scheduling the service online, however it does ask if you want to use the points. Very flawed s More

by dqp1990
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Oct 06, 2023 -

Joseph Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 04, 2023

Employees very professional and courteous. Waiting room very comfortable and complementary coffee and soft drinks. More

by nancyschriefer14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Joseph Buick GMC responded

Nancy, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

October 04, 2023

I scheduled for a simple oil change. My appointment was at 820am. I arrived to the shop at 745am. The tech said my appointment was for an oil change and tire rotation. They was adding ch More

by BRITTLOCKETT1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Oct 08, 2023 -

Joseph Buick GMC responded

Britt, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 01, 2023

toke my car in to have ac repaired for the third time same problem, the first time I took it in I told them that the noise was coming from under the dashboard but they said it was back evap core wrong it More

by rcox591
Recommend Dealer
No
Employees Worked With
Phil Dorger
Oct 05, 2023 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 30, 2023

Fast quality work. Advisor kept me informed throughout the process. All my service needs were addressed More

by FOURPLAY71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Oct 02, 2023 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 28, 2023

David who took care of me was excellent! A wonderful change for this dealership . But my question is why no retain age of personnel. Been going here since I bought my car. 4 1/2 year More

by LLEEMOE369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David service department 5 star
Sep 29, 2023 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again!

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