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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

August 29, 2021

My waiting time was less than an hour. Waiting room was clean and comfortable. Everyone I encountered was friendly and polite. I’m looking forward to my next visit. Thank you More

by LEBRYANT67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2021

Took care of my cars checkup in less than 2 hours! Very efficient and professional! I will be coming if back in six months!!.Yea! More

by PRSC50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience working with Laura! We sincerely value your business and look forward to your next visit.

August 28, 2021

Brought my truck in to have a potential warranty item checked out. Fortunately, all was well. Staff in the service department are friendly. Communication is good both before and after service. I alwa More

by ESCHWINN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

August 28, 2021

Good. Wish I could of gotten in sooner. Nice to book online but have to wait three weeks to get in. The place is clean and people are nice More

by MARCY.MENDENHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Marcy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 28, 2021

Joseph Toyota has the best service department. Jason Smith is the best. Always honest and explains everything .I always work with him or Tony only More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Tony, service
Aug 28, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, Pam, and for taking the time to leave us this wonderful feedback!

August 27, 2021

Everyone was courteous from beginning to end during my service appointment. My car was even finished earlier than expected! I will come back to this dealership every time! More

by MISSY_TROTTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Joseph Toyota of Cincinnati responded

Missy, we are pleased to have exceeded your expectations! It was our pleasure to provide you with a timely experience. We appreciate your comments and recommendation. Many thanks from your entire Joseph Toyota Service Team! We'll look forward to seeing you again!

August 27, 2021

They did not do what I ask now I have to schedule appointment with performance. I ask them to drive my car and check noise my brakes were making More

by KELLECRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Joseph Toyota of Cincinnati responded

Hello Kelle, briefly, thank you for letting us know that we missed something during your vehicle's recent service appointment. We attempted to reach you on your cell phone and left a voicemail message there. We sincerely apologize for overlooking your request. We would like to have you bring your vehicle back at your convenience to have the issue you stated addressed. Please give us a call at your earliest convenience. Thank you, Joseph Toyota of Cincinnati

August 27, 2021

Great communication from Kyle and Harrison. Car repaired on time and routine servuce completed. Joseph Toyota always makes service easy and and an overall experience. More

by BECKYFISCHER333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us, Becky. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kyle, Harrison, and our team, and we look forward to working with you again.

Aug 27, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for taking time to comment on your recent service experience. We are delighted that your Service Team coordinated efforts to keep you updated and informed about your vehicle's status and condition. Thank you for being a loyal customer and for recommending us to others. We appreciate you!

August 26, 2021

Monica our service associate was very attentive and polite. We feel she is the best we’ve ever had. We would like to ask for her for all our service needs. More

by JNDOUGLAS1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Aug 26, 2021 -

Joseph Toyota of Cincinnati responded

Monica sends her greeting and is delighted to have earned your confidence. She will be happy to assist you at future appointments. On behalf of Monica and your entire Service Team, please accept our sincere thanks for your business, your comments, and your recommendation. We're looking forward to your next visit.

August 26, 2021

I forgot about my appointment until 30 minutes after was to be there and called to reschedule the appointment and they were able to fit me in if I came over at the time I called. I very impressed that I did More

by TTREINEN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati. We appreciate you taking the time to share your feedback. Thank you for the five-star rating. We're glad we were able to help, and we hope to see you again!

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