Joseph Toyota of Cincinnati

Thank u dupree for finding the vehicle I need a being very patient for me your service was a 10 star out 5 I would refer u to anyone I knw to buy a car from u made it very easy and I appreciate all that very patient for me your service was a 10 star out 5 I would refer u to anyone I knw to buy a car from u made it very easy and I appreciate all that help u gave me .. More

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

Best car buying experience I've ever had. No pressure and Dupree Ratchford was the nicest person ever. He helped us with everything and made it as smooth as possible! No pressure and Dupree Ratchford was the nicest person ever. He helped us with everything and made it as smooth as possible! More

I recently purchased a 2023 Toyota Highlander Hybrid from Joseph Toyota in Colerain, and I want to sincerely appreciate the entire team for an outstanding experience from start to finish. A special mentio Joseph Toyota in Colerain, and I want to sincerely appreciate the entire team for an outstanding experience from start to finish. A special mention goes to Mr. DuPrea Ratchford, who assisted me throughout the process. He treated me with genuine respect, patience, and professionalism. He took the time to explain everything clearly, ensured I was comfortable with every step, and never made me feel rushed or pressured. His approach made what can often be a stressful process feel smooth and reassuring. I also want to recognize the broader team from the sales staff to the accounts office and service department. Everyone worked together seamlessly, communicated effectively, and made sure my needs were met in a timely and organized manner. The post-purchase follow-ups and service check-ins have also been excellent, which shows a real commitment to customer care beyond just the sale. Overall, I truly appreciate the level of professionalism, honesty, and respect I received. I am very satisfied with my purchase and would confidently recommend Joseph Toyota and Mr. DuPrea Ratchford to anyone looking for a vehicle and a trustworthy dealership experience. More

Just bought our 3rd car from Joseph Toyota. They are great to deal with. Never felt they were playing games or trying to get you to buy something you didn’t want. They are great to deal with. Never felt they were playing games or trying to get you to buy something you didn’t want. More

I was expecting a gotcha moment in the process of buying my 2026 Rav4, but it never materialized, all the details were upfront and obvious, no hidden surprises. It was a very welcome change to my past expe my 2026 Rav4, but it never materialized, all the details were upfront and obvious, no hidden surprises. It was a very welcome change to my past experience with other dealerships. Dupree is very pleasant to deal with, upfront and honest, in whole a stress-free experience. More

Dupree is the best car salesman EVER! ! He has sold me not 1,2,3,4 BUT 5 cars.. I was still surprised to see him there after all these years.. This last experience he worked with my son ! He has sold me not 1,2,3,4 BUT 5 cars.. I was still surprised to see him there after all these years.. This last experience he worked with my son and myself until the deal was locked and finalized. His kindness, faithfulness, patience and intelligence got us through.. He is truly a man of God and my son and myself THANK HIM for everything!!! My son is back on the road in a car that he didn’t think he could get.. With GOD, Dupree made it happen.. Valerie Conley Cephas…. More

Cheryl Nix and the Joseph dealership did everything right. Great sales effort with no hard-sell tactics. We bought the car we wanted at a price we could afford. The entire experience was very right. Great sales effort with no hard-sell tactics. We bought the car we wanted at a price we could afford. The entire experience was very pleasant. More

Dupree was great, he took the time to work with me over several days to help me get the perfect vehicle. The dealership was very professional and great with the negotiations part. Excellent service ! several days to help me get the perfect vehicle. The dealership was very professional and great with the negotiations part. Excellent service ! More

I was looking for a used car. I'm not a difficulty or demanding person. Joseph Toyota had the exact car I was hoping to purchase, other than the color which was not really a game I'm not a difficulty or demanding person. Joseph Toyota had the exact car I was hoping to purchase, other than the color which was not really a game changer. We negotiated a little better price and we had a sale. Joseph Toyota, the salesman, and financial manager were very professional, nice and accommodating. I was very pleased with the whole transaction/experience of buying this vehicle. More