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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

July 24, 2021

My husband and I have purchased 3 vehicles from Joseph Toyota and we will never shop anywhere else. They are very helpful, straightforward and accommodating. We recommend them to everyone. More

by ANCURTIS26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jaeger, Jim Eldridge
Jul 26, 2021 -

Joseph Toyota of Cincinnati responded

We are thankful for your generous endorsement of Joseph Toyota and for your willingness to share your experiences with us and others. On behalf of Jim Eldridge, Jeff Jaeger, and all the members of your New Cars Sales Team, we extend our gratitude to you for continuing to choose Joseph Toyota for your automotive needs. We'll be here to serve you when the need arises. Thanks again!

July 24, 2021

Kyle was amazing. Was direct about the issue and got it fixed quickly. Stayed in communication too which was much appreciated. And he saved my water bottle that I left outside! More

by SBKOTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 26, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this wonderful happy-ending story! Knowing that your entire Joseph Toyota Service Team, and Kyle especially, went the extra mile to provide you with great customer service is important to us. We value you and appreciate your service business. We hope you will come and see us again! Best wishes for a great day!

July 23, 2021

I called Toyota for an appointment for service on my RAV4. I got an appointment much sooner than expected. The techs were thorough and explained all the different maintenance checks that were done. I wa More

by HARPERDIANE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Joseph Toyota of Cincinnati responded

Diane, thanks for letting us know about your amazing appointment at Joseph Toyota Service! We're glad we could accommodate the appointment day and time you desired and provide you with great customer service while you were here. We appreciate your engaging comments and multi-star recommendation. Have a wonderful summer and thanks again for choosing Joseph Toyota Service!

July 22, 2021

Been going to Joseph Toyota of Cincinnati for many years. They have always been fair and the service has always been great. Very satisfied with their work. More

by RSAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your loyalty and thank you for continuing to choose Joseph Toyota for your vehicle's automotive needs. Although your feedback lets us know that we have generally served you well, we see that there is room for improvement. If you would like to let us know what we might do to improve our service, please call 513-385-1800, ext. 8311. We value you comments!

July 22, 2021

Intake person was very friendly and was actually a bit curt however the checkout and person who retrieved my car made up for his attitude. More

by WHITMA10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No Name to Provide
Jul 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing these details about your recent service experience. It appears the customer service at check-in needs a little polishing; however, we are glad to know that your experience ended on a happy note. We appreciate your patience and understanding, and thank you for your recommendation of Joseph Toyota. We look forward to serving you better in the future.

July 22, 2021

Very poor customer service. I purchased a new key fob during my last appt, but it was on backorder. I was told I would be contacted when it came in. However, no one ever contacted me. I only found out it More

by Smlextra123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this cluster of mishaps to our attention. We will research these issues and address the overall lack of concern for customer service with the respective departments. Please accept our sincere apology for what we agree does not exemplify the great customer service typical of our employees. We're very sorry for the inconvenience and frustration this unfortunate series of events caused you. To help us with the Wi-Fi issue, could you please let us know which of the two lounges you waited in, the one closest to the cashier or the one at the north side of the dealership? Sincerely, Joseph Toyota of Cincinnati, 513-385-1800, ext. 8311. Thank you!

July 21, 2021

Convenient, courteous, reliable. Fast service.Glad that Convenient, courteous, reliable. Fast service. Glad that we have a dealer nearby. We always take our Toyota Rav to them for all needs and parts. More

by SLIMKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson
Jul 21, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for continuing to choose Joseph Toyota for your RAV4's automotive needs! We appreciated learning about your most recent experience with Anderson and your entire Service Team and about the fantastic customer service you received. Your comments and recommendation are especially important to us. Looking forward to seeing you again!

July 20, 2021

Joseph Toyota always does it right. My service manager, Tony Nash, is always helpful and takes the time to explain what is needed. Will be back next time. Thanks More

by JACAHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash
Jul 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's service needs! Tony Nash and your entire Service Team express their gratitude to you for acknowledging their customer service skills. We're looking forward to seeing you again!

July 19, 2021

Amazing service ever time we come here! They always go above and beyond for us. This is why I would recommend Joseph Toyota for all of you vehicle needs. More

by MDWHITLEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for continuing to recommend Joseph Toyota! It is our pleasure to provide you with the best possible automotive service. Thank you for letting us know that your Service Team met all your expectations for exceptional customer care. Best wishes from all of us!

July 19, 2021

There was some confusion with the after hours call and someone was test driving the truck I thought I was getting when I got there. The staff at Joseph were amazing though and it all worked out in the end More

by djday714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Platt
Jul 20, 2021 -

Joseph Toyota of Cincinnati responded

DJ, thank you for the candid information about your experience. We sincerely apologize for the rocky start but appreciate knowing a happy ending followed. We're glad that Tom Platt and your entire Sales Team quickly got things back on track and provided you with great customer service. Come see us again and thanks for recommending Joseph Toyota!

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