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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.5
1,522 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

May 26, 2021

Ornamental antenna bezel I had installed popping out on one side. Not sure what to do. Kind of worried about water getting in. Do not know if it is a part defect, or not. More

by MIKEGEIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
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May 25, 2021

This was my first visit for service and to the body shop and I will always drive from Dayton to Colerain for all service. Outstanding customer service. More

by BWP_54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Anderson
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May 26, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate the time your took to travel to our location for vehicle maintenance and repair. That is why your five-star review and recommendation are particularly important to us. It was our pleasure to extend great customer service to you. We look forward to serving you again. Best wishes!

May 24, 2021

I purchase my used Kia in March. There were minor items that needed attention after buying it. The service and used sales department was great. More

by VINCENTPALMER_70@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Platt, Steve Stackhouse
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May 24, 2021 -

Joseph Toyota of Cincinnati responded

Vincent, please accept our thanks for choosing Joseph Toyota for your used vehicle purchase. We're happy that the customer service you received from our Used Cars and Service Departments met your expectations. Many thanks for your feedback and recommendation. We look forward to seeing you in the future.

May 23, 2021

Mike Woolwine was a tremendous help in directing me to Best Buy to get a Back Up Mirror installed. (It did not come in my 2014 PriusC). He was also helpful on showing me how to delete phone numbers alread More

by nse689
Recommend Dealer
Yes
Employees Worked With
Mike Woolwine
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May 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We are glad that Mike delivered such a great experience, and we hope to see you again!

May 22, 2021

good solid service! they said an hour and it only took about 30 minutes, if that! i’ve never had any problems here, keep up the good work! More

by Ona Rae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and look forward to seeing you again!

May 22, 2021

They are always prompt and courteous. Service is great and everyone is friendly and helpful. I always take my cars in to the Joseph Body Shop. More

by BRETT.SANDERS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige
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May 23, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

May 21, 2021

Great service from everyone that I dealt with at Joseph, in person or on the phone. I enjoy the lounge while waiting for my car. More

by MLK_TRAFFIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2021 -

Joseph Toyota of Cincinnati responded

We're glad to know the particular aspects of your service appointment that you enjoyed and that your Joseph Toyota Team offered you great service throughout the process. We value you as a customer and look forward to assisting you with your automotive needs. Many thanks for choosing Joseph Toyota!

May 21, 2021

Worst service ever. They lie about doing 21 point inspections and about checking issues and changing for services they don't donor perform properly. Stay away. More

by Gloverco
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Huntley, Jim Eldridge, Cindy Jostworth
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May 21, 2021 -

Joseph Toyota of Cincinnati responded

Mr. Glover, we want to thank you for bringing your vehicle once to Joseph Toyota’s Collision Center and to the Service Department on three separate occasions since the first of this year. After researching the issue that prompts your dissatisfaction, we have determined that the anomalous and unforeseen service issue was not caused by us; however, we were able to resolve that issue as you correctly indicated on your most recent survey. We would appreciate the opportunity to continue serving you in the future.

May 21, 2021 -

Gloverco responded

Yes it was your fault do to not providing proper care and services. You're staff tech removal of the air filter and not replacing it correctly cause the filter it self to be sucked down into the cam. Then allowing a bag for outside to be sucked into the cam. Then you charged me 150.00 for something You're services tech should have noticed while doing their 21 point inspections and topping off the fluids. Being that all services and repairs are done by you. How was it not seen or caught. That i had to come back 2 different times. Then blamed it on me when your company is the only people ever under the hood because that what keeps it Toyota certified. Why me and 6 other people i know have had same experiences with you. All of them are now go to Kerry's Toyota or beechmont instead. Please buyer be were. Do not go to Joseph Toyota. Drive the other way

May 21, 2021

Service was great. Jason is great to deal with. I like the online scheduling also. No complaints here. I would recommend this dealership for car service More

by DEBBIEHOLLSTEGGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Smith and his service Team
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May 21, 2021 -

Joseph Toyota of Cincinnati responded

Fantastic feedback, Debbie! We appreciate the details you included and the acknowledgment you gave Jason and your entire Service Team. Your recommendation is particularly important to us. Thank you for choosing Joseph Toyota Service for your vehicle's maintenance. Have a great day!

May 20, 2021

I was able to come in, have them change my oil, and be on my way in under an hour. They even followed my special requests. Great job! More

by JMH11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for choosing Joseph Toyota Service for your vehicle's maintenance. Providing customers with great service makes them and us happy! That's why we're delighted we can include you among our satisfied customers. We appreciate your business and look forward to your next visit!

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