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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

May 27, 2023

Everything was good except they over filled my oil. They told me that they cleaned the engine but there were puddles of oil on my garage floor that night. More

by MARKRUBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Next, Steve Stackhouse
May 30, 2023 -

Joseph Toyota of Cincinnati responded

Mark, we appreciate your feedback and the opportunity to learn from it. We always strive to provide top-notch service and I apologize for the inconvenience caused here. Please give me a call so that we can further discuss this matter. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 26, 2023

To whom it may concern. On Sunday, May 14, 2023 I got a warning light on my dash telling me to take my 2022 4Runner to the dealership. I just ordered my 4Runner August of 2 More

by prestonc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wanamaker, Bob
May 26, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate you taking the time to leave a review, Preston! It's great to know that we could assist you with your 4Runner, and thank you for choosing Joseph Toyota of Cincinnati. We're glad everything was taken care of quickly, and Bob was able to help out. Thank you for your loyalty in choosing us as your dealership for routine maintenance over the years, and we hope to see you again soon.

May 26, 2023

Wonderful staff, great, speedy service, clean and comfortable guest center. Quick appointments and very courteous staff. More

by blueeyez1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Joseph Toyota of Cincinnati responded

We appreciate your kind words about our wonderful staff, great and speedy service, and clean and comfortable guest center here at Joseph Toyota of Cincinnati! Thank you for choosing us for your automotive needs; we hope to see you again down the road.

May 24, 2023

The service department was able to quickly inspect the vehicle and have it ready to return. More

by MDEMAISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Joseph Toyota of Cincinnati responded

It was our pleasure to assist you! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your positive experience. Drive safely until we see you again!

May 23, 2023

Everyone was very courteous, knowledgeable and well organized. They even washed my car, which I had not expected. The total experience was very positive. More

by RAYMARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flecher
May 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you again down the road!

May 21, 2023

Very professional and fast service. The services were explained and performed to me by Justin. I am always happy with Toyota of Cincinnati service department. More

by PENQUIN362000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
May 22, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

May 20, 2023

They weren’t able to figure out the problem of the front camera unavailable keep showing at the dashboard and radar cruise unavailable More

by miguelsolomon62
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as seamless as we strive to provide. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we couldn't be of further assistance with your vehicle camera and radar cruise issue. If you're willing to continue this conversation, I'd like to chat and see how we can assist you moving forward. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 20, 2023

They were able to repair a tire problem I had and complete my 45K mile routine maintenance check. That solved my problem and saved me a return trip. More

by AILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 18, 2023

Great, great great experience and my appointment time was great and didn't have to wait. More

by LIONELRP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Joseph Toyota of Cincinnati responded

Our team sincerely appreciates your glowing review!

May 18, 2023

Easy to get appointment, work done on time and reasonable price. Only annoyance is these follow up surveys that insist on 15 word minimum. Work done well and decent price. That’s it. More

by BIGBLUEGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for stopping by to share your recent service visit with Joseph Toyota of Cincinnati. We appreciate your feedback and hope to assist you again in the future!

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