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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,525 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

March 23, 2023

My experience was good. Staff were polite and helpful and delivered on each promise they made. It really was as easy and comfortable transaction that lasted from the beginni More

by mo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawson
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Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We are glad to hear that we are providing this level of service to you. Thank you for being a client of Joseph Toyota of Cincinnati.

March 23, 2023

Came in with one light on the dash(tire inflation light) left with 3 lights on- won’t be coming back to this shop—- ever!! More

by WORMSOC69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

This is a concerning review to read. I am very sorry for how your vehicle was returned to you and for any oversites on our end with your requested services. A two-star experience is not what we strive to offer, and I will address this feedback with the team to help us improve our attention to detail. Please reach out to me directly so I can learn more about this matter and assist you in the proper way. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 22, 2023

Larry and the whole purchasing process was great! Anxious to return for purchasing another vehicle. More

by jglesige
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Joseph Toyota of Cincinnati responded

We're glad to hear Larry took good care of you during your visit! When working with a professional of his expertise, you know you're in good hands. We appreciate your business and hope to see you again at Joseph Toyota of Cincinnati!

March 22, 2023

Kyle, the service manager was so thorough and really quickly resolved my problems. My car was done in a few hours and looking good as new. I love Toyota’s customer service. In a time where it’s hard to More

by KRISTINA.LOREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

We're glad to hear Kyle took care of you so well! We agree that good customer service can be hard to find. That's why our team's goal is to consistently provide quality service that is efficient, thorough, and attentive to our customer's needs. We appreciate your business and look forward to seeing you again at Joseph Toyota of Cincinnati!

March 20, 2023

The service I received for my vehicle was excellent. They took care of me in less than an hour. More

by jasonh2961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for sharing your quick and efficient service experience with Joseph Toyota of Cincinnati!

March 19, 2023

Joseph Toyota is Clean, friendly and has a good selection of vehicles to choose from. Helpful staff, no pressure no rush. More

by mdrew2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica in finance. , Larry Lawson
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Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 19, 2023

Very accomodating and good service at the Toyota dealership in Colerain. Thank you for your service More

by DEBBIEBRAMER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Debbie, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

Did not fix the psi dashboard reading of each tire very expensive oil change $94 dollars and high labor charges More

by MICHAEL.KLEINTANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Joseph Toyota of Cincinnati responded

Michael, I apologize for the oversight with regard to your vehicle, as we always strive to deliver thorough service. Your service advisor contacted you and you declined to schedule a follow-up appointment at this time. If you would like to discuss this further, please contact me directly. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 18, 2023

Short wait time and service was only there for a short period of time. Everything was done that nee More

by LOVINS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 18, 2023

Great service experience (as is usual). I asked Joseph to perform multipoint inspect and general maintenance on my 4Runner. They found some issues that needed repair, gave me estimated co More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Mar 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, Matt, we look forward to having you as one of our valued customers for many more years to come!

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