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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

December 07, 2022

Good good good good good good good good good good good good good good good More

by RANDYCOZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the 5-star review of Joseph Toyota of Cincinnati! We hope you have a lovely day!

December 06, 2022

The Service Department agents are always helpful and friendly. Scheduling an appointment is easy and convenient. More

by MLANVERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

December 06, 2022

Oil change and rotation were fine but expensive! Ordered a key fob and programing and $279.00 later I had a key fob with a case that had no way to attach a key ring. Apparently that is a $100.00 op More

by MGEIGER9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this feedback. I apologize for the miscommunication about our pricing, as we never want our customers to feel misled or unsatisfied. We will use this feedback to improve. If you would like to discuss your experience further, we would be happy to try to help. I can be reached at my listed number. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

December 05, 2022

I was told my appt would take an hour, but it took 2 hours!! For a tire rotation and fluid check. Disappointed with that as I missed an appt because of it. There should be employees that take care of ro More

by CTHEDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Wethington
Dec 06, 2022 -

Joseph Toyota of Cincinnati responded

We strive to deliver 5-star accommodating service, and I'm disappointed to see we've fallen short of our high standards. I apologize that the tire rotation and fluid check ended up taking longer than expected, as this does not sound like the timely and responsive assistance I expect from our team. Making our customers wait an extended amount of time is never our intention, and we do appreciate your patience through it all. If you're willing, I would appreciate the chance to speak with you and see if there is anything that I can do to assist you moving forward. Please consider giving me a call. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311.

December 03, 2022

Excellent completion time, very friendly and very professional. The time to schedule appointment was very appropriate and I definitely will be returning for future car care. More

by RSCHAEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2022

It took a little longer than usual for my oil change, but everything was taken care of, including replacing the batteries in my key fobs and syncing my new phone to the car system! Thanks! More

by GSTEWART806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your patience and five-star rating! It was a pleasure assisting you with your service needs here at Joseph Toyota of Cincinnati. See you next time!

November 30, 2022

4.5 years after moving to the other side of town, I STILL take my 4-runner to Joseph Toyota of Cinti for ALL services. I’ve been going to them for 23 years and brag about their service department all the ti More

by akrass59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Doug, Jason, Tony, and Kyle…just to name a few in service.
Dec 01, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for stopping by to support Joseph Toyota of Cincinnati! It makes our day to receive such awesome feedback from a loyal customer like you. Until next time, safe travels!

November 30, 2022

I am always happy with the service at Joseph Toyota. Everyone is thorough, personable and knowledgeable. I have never had to wait to be taken care. Service department is always prompt. More

by TERRYWROBERTS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for stopping by to support Joseph Toyota of Cincinnati! We truly appreciate your loyal business and wonderful feedback. Until next time, safe driving!

November 29, 2022

Courteous and responsive. The dealership and waiting area is comfortable and efficient. They were responsive to my timing needs. More

by AWGARTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Joseph Toyota of Cincinnati responded

We are delighted to get your review of our team at Joseph Toyota of Cincinnati. Thank you so much!

November 29, 2022

Very satisfied, customer service was great and quick service. The staff was courteous and friendly. More

by MICHAEL.DICKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Joseph Toyota of Cincinnati responded

Michael, we are delighted to earn your review of Joseph Toyota of Cincinnati! Thank you so much!

Nov 29, 2022 -

MICHAEL.DICKMAN responded

You are welcome

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