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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

February 20, 2022

They are quick and polite. Car is washed before I pick up. Service area is always clean. More

by KZIEGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Joseph Toyota of Cincinnati responded

Your business and satisfaction are important to us. Thank you for sharing these thoughtful comments about the great customer service you received at Joseph Toyota of Cincinnati. It was our pleasure to serve you so well. See you next time!

February 20, 2022

It’s okay but they left a mess behinds ,missing a lot of screws didn’t put it back. More

by DAVUTHCAMROL
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Joseph Toyota of Cincinnati responded

We apologize for disappointing you as a result of this lack of attention to detail, Davuth. We will pursue this matter further and contact you for details. Thank you for letting us know. Joseph Toyota of Cincinnati

February 20, 2022

Nothing but great service every time! They always do a great job with every service trip. Even spray off the truck for us More

by LAWSONSCHUTTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your loyalty and recommendation! We're glad to know that the Service Team continues to provide you with amazing visits and great customer care. Best wishes from all of us for a fantastic week!

February 18, 2022

My husband was there, he said everything was excellent. That is all I have to say. More

by SLR214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate this short but complimentary feedback, and thank you for choosing Joseph Toyota of Cincinnati for your vehicle's maintenance. The Service Team looks forward to welcoming you and your husband at your next visit, and sends their best wishes for a wonderful day!

February 18, 2022

As always great service from the guys/gals at Joseph Toyota of Cincinnati! Living in Hebron KY. less than 10 minutes from Kerry Toyota, I've learned it's worth the time to make the 35 min. trip to Josep More

by MATT.P0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : unnamed cashier. Very rude, unforgiving.
Feb 18, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for continuing to make the drive to Colerain Avenue, Matt. We apologize for the lack of customer service you received at checkout, and thank you for bringing your experience to our attention. Have a fabulous weekend! We're looking forward to your next visit!

February 17, 2022

Jason Anderson my service advisor ways take great care of me at Joseph Toyota of Cincinnati, I appreciate the friendly and quality service I have gotten at this same dealership for 43 years now on all my Toy More

by HILO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

On behalf of Anderson and the entire Service Team, thank you for continuing to choose Joseph Toyota of Cincinnati for your automotive service needs. We truly appreciate your recommendation and the time you took to acknowledge members of our Service and Sales staff. We're always here for you!

February 17, 2022

Great, personable service team. They were flexible, taking my van early when my work presented a complication to the original time slot. And they called as soon as it was complete More

by BRIAN.HEINZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason from Service
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

Brian, thank you for contacting Joseph Toyota of Cincinnati for your automotive needs, and for letting us know that Jason and the entire Service Team went the extra mile to provide you with great customer service. We love to hear from customers about their amazing experiences. Thank you for sharing yours!

February 16, 2022

Well the service was good the only thing wrong I came in for a recall at 130pm and waited and waited until 600pm in waiting room then I looked out in service area and my car was by the exit door and it was More

by GRAVESKEITH1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Joseph Toyota of Cincinnati responded

We deeply apologize for failing to notify you at your recent Service, Keith, and for the inconvenience and upset we caused you. Your loyalty to Joseph Toyota over the last several years has been very important to us. Thank you for your patience and graciousness as we apologize for this misstep. At your next visit, we look forward to providing the professional customer service to which you had become accustomed. Sincerely, Joseph Toyota of Cincinnati.

February 16, 2022

Jim was knowledgeable, friendly, and focused on our needs and preferences. The sales experience was very pleasant with neither pressure nor impatience. I highly recommend the Toyota brand and the Joseph T More

by jack.barr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Eldridge
Feb 16, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate the time you took to review your Sales experience at Joseph Toyota of Cincinnati. Thank you for letting us know that Jim Eldridge served you well, making your time at the dealership comfortable and satisfying. Your recommendation is important to us. Thanks again for choosing Joseph Toyota.

February 16, 2022

I received Great service from Joseph’s Toyota. I made an appointment online that was simple and fast. My wait time was minimal and their seating accommodation and waiting room were comfortable. More

by KLEAHY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Nash
Feb 16, 2022 -

Joseph Toyota of Cincinnati responded

It was our pleasure to provide you with a wonderful Service experience at Joseph Toyota of Cincinnati. We appreciate your business and recommendation. Thank you for letting us know that you use the online appointment process and find it convenient. Come and see us again; we'll be here for you!

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