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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,546 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,546 reviews

January 07, 2022

Always a pleasure don’t business with them . Everyone is nice and they try to make you feel like part of the team More

by ROGEIGER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to leave us a great review. We are very happy to have provided you with a positive experience. We sincerely value your business here at Joseph Toyota of Cincinnati.

January 06, 2022

Prompt service, and they always keep you updated with the progress on your vehicle. Highly recommend them! More

by DON_RUGE
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for recommending Joseph Toyota of Cincinnati Service! We appreciate your kind assessment, Don, and look forward to serving you whenever the need arises. Take care on the wintry roadways!

January 06, 2022

They have always offered terrific customer service. The staff is very friendly. They are very honest. More

by VICKIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate your review of the service you recevied recently at Joseph Toyota of Cincinnati. Thank you for taking time to highlight some of the aspects of your visit that are important to us and you. Your satisfaction is our aim. Thanks again and have a wonderful new year!

Jan 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to leave us a five-star review. We appreciate your business, Vicki. Our team looks forward to serving you again soon!

January 06, 2022

The people make the experience quick and painless. Everyone goes above and beyond from start to finish More

by GILLUM.LAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle may
Jan 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, Laura. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

January 05, 2022

Our battery went dead when we were in a location at least an hour and a half away from the dealership but Dave helped us diagnose the problem over the phone. Then once we had the battery jumped we were able More

by dndrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in service department
Jan 05, 2022 -

Joseph Toyota of Cincinnati responded

That must have been a frustrating moment! Thankfully, Dave was able to provide the answers you needed. We're glad we were able to complete the repair you needed and get you back to your regular schedule. Thank you for taking time to share your experience with us! We're here for you. Take care on the roads.

January 05, 2022

Prompt, courteous, job finished in timely manner. Advisor took time to answer questions after service complete that were not related to maintenance. More

by RRTRN
Recommend Dealer
Yes
Employees Worked With
Chris Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

January 04, 2022

Great customer service! Ready to help anytime we have a problem! Prompt and courteous service! Job finished in a timely manner! More

by BJREUTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Smith
Jan 04, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

January 04, 2022

Great dealership, service advisor Jason was excellent, previous experience with Tony Nash was excellent as well. If you care about your Toyota, take it to this dealership. More

by Valentino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Joseph Toyota of Cincinnati responded

Heartfelt thanks for your thoughtful review from your Service Team at Joseph Toyota of Cincinnati! We appreciate the acknowledgement of Jason and Tony, and the excellent service they provided. Your recommendation is important to us. Thanks again and happy new year!

Jan 05, 2022 -

Valentino responded

There is a reason why this dealership has won so many awards through the years. The lounges are very nice also.

Jan 05, 2022 -

Joseph Toyota of Cincinnati responded

Your feedback is important to us, Valentino. Thank you for the opportunities to serve you! We value you and your support.

January 03, 2022

I live ~30 minutes away and go out of my way to go to I live ~30 minutes away and go out of my way to go to this dealership as the service has always been very good. Having to make another appointment an More

by BYHARTANTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Joseph Toyota of Cincinnati responded

We sincerely apologize for the inconvenience of a return trip to Joseph Toyota Service to diagnose which of the tire sensors needs replacing. It is uncertain why your request to examine the sensors was not included in the notes, although occasionally this issue does occur if the appointment was made online. Again, our apology for this unfortunate anomaly, and for the shortage of technical staff on the 31st. We do not want to disappoint our customers; we would like the opportunity to restore your confidence in our service. Thank you for your patience and understanding. We hope to see you again.

January 02, 2022

Everyone was friendly. There was no wait to be signed in. Waiting room was clean and comfortable. Checkout was quick and friendly. More

by PAQUETTE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Joseph Toyota of Cincinnati responded

We deeply appreciate your summative review of the service you received at Joseph Toyota of Cincinnati. Your busines and recommendation are important to us, and we are delightd to know that we served you well. Thank you and have a fantastic new year!

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