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Joseph Toyota of Cincinnati - Service Center
Cincinnati, OH
1,160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,160 Reviews of Joseph Toyota of Cincinnati - Service Center
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April 12, 2024
Service Dept. did $6,000+ worth of work (brakes, radiator replacement, rear hatch repair, oil change, etc.) on a Sequoia with a frame so badly rusted it had to be did $6,000+ worth of work (brakes, radiator replacement, rear hatch repair, oil change, etc.) on a Sequoia with a frame so badly rusted it had to be scrapped 2 months later as it was unsafe to drive. Yes, my daughter gave the okay over the phone to do the work. However, the badly rusted frame was never mentioned. (This model year Sequoia had a campaign to replace the frames which ended prior to our owning the vehicle but surely a Toyota dealership would be well aware of all previous campaigns and recalls.) They had it on the lift, but never noticed the badly rusted frame? That seems like a basic thing to look for just for the the safety of the technicians working under the vehicles. We have photos of how it looked when it had to be junked. Shocking that they were so eager to get the money rather than tell her it was unsafe to drive. What would have happened if she was driving down the highway and the frame gave out? I filed a complaint with Toyota who said the dealership "respectfully declines to contact me because my daughter authorized the work over the phone". More
by vicki.guidice
Employees Worked With
Robert Reardon
Helpful February 20, 2024
Your dealership is a great place in your service department. I’m very satisfied with your staff and the work performed department. I’m very satisfied with your staff and the work performed More
by tina_rabe
August 10, 2023
2004 Avalon with 200000 miles. The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your servi The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your service needs. More
by Mrinck@fuse.net
July 16, 2023
Was great! The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some weight to get going. Has gotten to be a pain since they check it out every time it goes in for oul changes etc. More
by CON.FRICKE
Verified CustomerEmployees Worked With
Kyle May - 5 stars.
July 15, 2023
The service was great tool me right away told me how much the service would cost and time.😆😀😀😀😃 right on time the service would cost and time.😆😀😀😀😃 right on time More
by mitchohfl
Employees Worked With
July 10, 2023
Joseph Toyota is always amazing. Their attention to detail is apparent as soon as you pull into the service bay. I drive from Florence, KY for all of my service needs as I know every Their attention to detail is apparent as soon as you pull into the service bay. I drive from Florence, KY for all of my service needs as I know everything will be taken care of. I appreciate the staff of Joseph Toyota! More
by MDWHITLEY2
July 05, 2023
my service was really quick and efficient! Appreciated the line of communication with employee to customer! Appreciated the line of communication with employee to customer! More
by lcoaks88
Employees Worked With
July 03, 2023
Workers were very nice. Everything finished in a timely manner. Waiting area was comfortable with drinks available. Everything finished in a timely manner. Waiting area was comfortable with drinks available. More
by CREYNOLDS3113
Employees Worked With
