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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.6
1,160 Reviews
Call Service Center (513) 385-1800

1,160 Reviews of Joseph Toyota of Cincinnati - Service Center

Sort by
July 01, 2023

Dealership is very professional, knowledgeable, and friendly. Whenever I need service on my vehicle, I am scheduled for an appointment quickly. More

by wilsondc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

Helpful
June 30, 2023

The best! Went to Performance Toyota two different times, and they could not resolve the issue, Joseph Toyota resolved it in one hour! More

by Diane
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Joseph Toyota of Cincinnati responded

Diane, thank you for the amazing review! We're so glad that Joseph Toyota of Cincinnati could quickly resolve the issue for you. Your satisfaction is our top priority, and we appreciate your business. Have a fantastic day!

Helpful
June 30, 2023

I brought my car in to have looked at for rattling noise under carriage during higher speeds. I wanted it put on rack to inspect. Don’t think it happened. Told me they couldn’t find anything but for $140 th More

by MIKEWELLMAN55
Workmanship
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Joseph Toyota of Cincinnati responded

Mike, I'm sorry to hear that we were unable to assist you with your concerns. We always strive to provide thorough and accommodating inspections and accurate diagnoses, so it's disappointing to hear that we've left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Helpful
June 26, 2023

communicated the current status of my car; the repairs that were being recommended and why the repairs were needed. Very nice to talk to. More

by B P
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
i dont remember the service people names but the 2 I dealt with were very good
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Jun 26, 2023 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joseph Toyota of Cincinnati to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 26, 2023

Great, on time, friendly service technician ,clean waiting areas, friendly cashier,notified of follow up scheduling appointments. More

by KNTWEST
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We're glad to hear that our team at Joseph Toyota of Cincinnati provided you with excellent service and a pleasant experience. We appreciate your feedback and hope to see you back!

Helpful
June 25, 2023

Left my car overnight and only an oil change was done and the warranty service wasn’t. More

by yousefrasras
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Joseph Toyota of Cincinnati responded

I am sorry to see your low rating. However, according to our records, the warranty-covered repairs to the second-row passenger seat have been completed. The cost does not appear on the customer's copy of the invoice because it is billed separately and is Toyota's responsibility. If there is another issue, please reach out to me directly, and I would be happy to help. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Helpful
June 24, 2023

Didn’t have to wait long. Professional and courteous service. Took care of what I needed. More

by PEGGYS62
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

Helpful
June 23, 2023

I think I already responded. However all was handled efficiently and with good coordination regarding condition of my car. More

by BEDINGHAUS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 22, 2023

Excellent service. I have always been very pleased with the service which I have received at Joseph Toyota. More

by GEORGERIZZI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you, George! We're delighted to hear that you've consistently had excellent service at Joseph Toyota. We appreciate your continued support and look forward to serving you in the future. Have a great day! - The Joseph Toyota Team

Helpful
June 22, 2023

It was fast friendly efficient. Said it would take a hour & he was right on time. More

by CHCIRRINCIONE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you back at Joseph Toyota of Cincinnati!

Helpful
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