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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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October 04, 2021

This was not a good visit. This visit started with the gentleman that signed me in was upset I brought in a coupon from a different Toyota location. He said he could not give me the price listed on the co More

by GWENDOLYN.SNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Joseph Toyota of Cincinnati responded

Gwendolyn, thank you for letting us know about the positive aspect of your visit as well as those aspects that did not meet your expectations. We sincerely apologize for these breakdowns in customer service and any inconvenience and upset they may have caused you. We understand that your Service Adviser has reached out to you. We hope you will return his call and let him remedy the issues you mentioned. Again, our apology for the uneven service you received recently. We would appreciate an opportunity to regain your trust. Sincerely, Joseph Toyota of Cincinnati.

October 03, 2021

I've always had a good experience but upon arriving home from my routine oil change my car is now leaking oil. I've not had 1 negative issue with this car until the last oil change. More

by JCHAPLIN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 03, 2021

Waiting area very clean and comfy. I was kept informed, all questions were answered and or explained. More

by GENNIE1896
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2021 -

Joseph Toyota of Cincinnati responded

Gennie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2021

As always, the service was excellent, not to mention speedy. Think I waited for less than an hour and as usual, they brought me a clean car! Thanks again! More

by RIDDLEHOLLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
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Oct 01, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for sharing these remarks about your excellent experience with us! It is our pleasure to offer you professional, timely service. We appreciate your business and your recommendation!

September 30, 2021

The coffee was good . It would be nice if they could wash the truck when I bring it in More

by GFDIMPORTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Joseph Toyota of Cincinnati responded

Your comments are important to us! We appreciate the time you took to leave them. We apologize for not washing the truck. In lieu of that, because our wash facility is not always kind to large, long vehicles, we should have offered you a complimentary wash coupon. Contact us at 513-385-1800, ext. 8311; we'll send one to you. Thanks for acknowledging your Service Team with a five-star review. Come back for another cup of coffee any time.

September 30, 2021

Always plesent experience when at Toyota Joseph dealership, very friendly and very nice service and sales staff. More

by CRAIGFINITY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your kind words! Thank you for continuing to choose Joseph Toyota for your automotive needs. Your comments and recommendation are always welcomed. We look forward to serving you again.

September 30, 2021

Service was great, I was able to get something done while my car was in for routine maintenance. Anderson was great. More

by CANDY.MOORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
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Sep 30, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Candy! We are delighted to know your service visit was productive in so many ways, and that Anderson provided you with fantastic customer-first service. On behalf of your entire Joseph Toyota Service Team, sincere thanks for your business and feedback. We look forward to seeing you next time!

September 30, 2021

Don't have people make appointments if they're going to have to wait 2 hours for their car More

by TYATES0876
Recommend Dealer
No
Employees Worked With
Laura Hall
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2021 -

Joseph Toyota of Cincinnati responded

Please accept our sincere apology for the additional wait time. We're sorry to have inconvenienced you at your first visit to Joseph Toyota Service. We hope that the maintenance service you received here met your expectations. If you wish to contact us, please call 513-385-1800, ext. 8311. Sincerely, Joseph Toyota of Cincinnati

September 30, 2021

I scheduled an appointment and I waited for 2 hours when it wasn’t supposed to take nearly that long. More

by JACKS3M7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for commenting on your recent experience at Joseph Toyota. We're sorry to have disappointed and inconvenienced you with an overly long wait period for service. We sincerely apologize for the delay. We would like the opportunity to try again. Give us a call at 513-385-1800, ext. 8311.

September 28, 2021

Overall I’m happy with how quick the service was. How clean the facility was and how friendly everyone was. More

by ECHELBERRYPAUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Joseph Toyota of Cincinnati responded

We are happy as well, Paul. Thank you for choosing Joseph Toyota Service for your vehicle's maintenance. It was our pleasure to serve you and to earn your recommendation. Best wishes from your Service Team!

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