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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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September 21, 2021

They have been servicing my rav 4 since it was new 8 yrs ago and I have had nothing but good service from Joseph Toyota. More

by BARRY4U21
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Joseph Toyota of Cincinnati responded

Being able to provide you with great service is what makes us happy. Thank you, Barry, for submitting this good-news review. We look forward to serving you for all your automotive needs. We appreciate your loyalty!

September 20, 2021

Fast and friendly service. Gave me a heads up on future service needs. Thank you. More

by ROSELLE.KRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate knowing some of the things you value about the service we provided. Thank you for choosing Joseph Toyota of Cincinnati for your automotive needs. We look forward to seeing you again!

September 20, 2021

Quick service. Knowledgeable. Friendly. Nice Quick service. Knowledgeable. Friendly. Nice comfortable waiting room. Explained future service I needed in detail More

by WANSTRATH57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

It was our pleasure to serve you! Thank you for sharing the highlights of your time with us and for letting us know that your Service Team met your expectations in so many ways. All of us at Joseph Toyota appreciate your recommendation.

September 20, 2021

Usually bery good. This time the brakes had been making noise. After service they're making a different noise More

by CINCYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for letting us know about the new brake noise that appeared following full brake replacement service. We see that the issue has already been resolved and that your 2011 Prius is no longer making noise during braking. It is always our pleasure to assist you with your automotive needs. Best wishes from your Joseph Toyota of Cincinnati Service Team!

September 20, 2021

This 2011 Prius has always had Toyota dealership maintenance. This time Joseph Toyotas solved the brake noise and called my attention to many small lights that had never been replaced More

by CINCYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your good news! We enjoyed working with you to resolve the Prius's brake noise. Your satisfaction is our aim. Your Joseph Toyota Service Team extends their gratitude for this great feedback.

September 19, 2021

Always good dealings with Joseph Toyota. Feel they care about keeping the custoner ahead of mechanical issues. More

by PEGGYSUE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 18, 2021

I have always felt comfortable taking my van to Joseph Toyota. Fortunately I have not needed any serious repairs, but if I did this is where I would go. More

by MAWDOGMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

September 18, 2021

Service was thorough and quick. The service attendant that greeted me was not mean but not friendly either. More

by PABLOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2021

The service techs are very professional and informative. The service appointment was scheduled and delivered right on time. More

by KEITH51JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Joseph Toyota of Cincinnati responded

Thanks so much for your straight-forward review, Keith. We're glad to know that you had a great service experience and your Joseph Toyota Service Team met your expectations. We appreciate your business and the recommendation. Have a wonderful weekend!

September 17, 2021

Made appointment via phone for 10:30AM on 9/16/21 advance for oil change only. My car wasn’t ready until 12:56 PM. 2 hrs 26 minutes is terrible service. What’s the value in making an appointment at Joseph To More

by ELDERFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention and for speaking with us about it. We sincerely apologize for the inconvenience and lack of communication you had to experience. We empathize with you and are in the process of working toward a solution. Thank you for your patience and understanding. Your Joseph Toyota Service Team

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