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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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July 16, 2021

After 3 months of waiting -the parts came in the window expert showed up and my RAV4 no longer leaks going through Mike’s Carwash More

by LNHMGA929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Woolwine, Jeff Jaeger
Jul 16, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this day-brightening news with us! Again, we sincerely apologize for the time it took to correct the issue but are now delighted that you can feel good about the condition of your RAV4. We appreciate your patience and thank you for recommending Joseph Toyota. We're looking forward to your next visit!

July 15, 2021

Everything and everyone was excellent. I received a call that my car was in need of a service recall. Did my maintenance while there and was out. Thanks for an easy breezy service experience. More

by THERESEBARNES547
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Joseph Toyota of Cincinnati responded

Therese, it was a pleasure to serve you and to take care of your vehicle in a timely manner. Thank you for giving us this wonderful feedback about your experience. We appreciate your recommendation. Come and visit us again. We'll be here for you!

July 15, 2021

Easy online scheduling. Great personalized service. Kept me up to date. Shuttle service was very helpful. Jason was great to work with and kept me up to date. More

by LOOMISGN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 15, 2021 -

Joseph Toyota of Cincinnati responded

We value your comments and appreciate the recommendation! We are delighted to know that our service met your expectations and that Jason played an important role in that service. We look forward to seeing you again. Have a wonderful summer!

July 15, 2021

Joseph Toyota provided awesome customer service. Communication was very clear and concise about the needs of my 2017 Highlander. Thank you and I appreciate the service I received at Joseph Toyota. More

by WSBRONSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Hessler
Jul 16, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota! We appreciate your targeted comments and recommendation and look forward to extending a warm welcome to you at your next visit. Your Service Team sends their best wishes for a fantastic summer!

July 14, 2021

took 2 hours to get a scheduled oil change. Not impressed.I usually get excellent service, but not this time. If it wasn't for my service agreement,I would not come back.service writer stated they More

by DAVEB2073
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Joseph Toyota of Cincinnati responded

Clearly, this service appointment did not rise to the level of excellence we had previously attained. You are right to be disappointed, as are we. Two hours for an oil change/tire rotation is too long with or without the filter in stock. We sincerely apologize for the extended wait time and the inconvenience it likely caused you. Our goal is to have you in and out in one hour. We will work harder to get back on track in the future. Thank you for your patience! Sincerely, Joseph Toyota Service

July 13, 2021

Happy with the work done on the car to fix the issues. Disappointed in the fact that, after 3 weeks, the car was picked up with low tire pressure, no windshield washer fluid, and items not returned to More

by CBAUSANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
Jul 14, 2021 -

Joseph Toyota of Cincinnati responded

We sincerely apologize for these oversights and the inconvenience. If the tire pressure and windshield washer fluid are still in need of adjustment, please return to the Body Shop to have them adjusted. Thank you for letting us know that the repair work rose to your expectations and earned your recommendation. If you would like to speak with us, kindly call 513-385-1800, ext. 8311. Have a wonderful summer!

July 13, 2021

The service was prompt, explained sufficiently, and everyone I dealt with was polite and friendly. The lounge was equipped with wifi and beverages for me to work while I waited. More

by FATHERMCC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your vehicle's service. We are delighted to know that the service you received met a number of your expectations. Your comments and recommendation are important to us. Let us know what we can do to earn your total confidence. Have a wonderful summer!

July 11, 2021

Everyone was Very pleasant, and explained what was done to my Tacoma. I am very happy with this whole experience and will be back for my 10000 mile check. More

by J_KIDD3056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

July 11, 2021

Had a easy in and out experience. Employees were great and explained everything that was being done. Made sure I was taken care of while my car was being worked on. Thanks for the the great service! More

by MCATEE8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Jul 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 10, 2021

As is always the case, the team at Joseph Toyota did a terrific job. Monica, the service advisor was knowledgeable, efficient, and polite. I love 5 minutes from another Toyota dealer and could go there fo More

by MAIL4PHILMORGAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Jul 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us, Phil! We work hard to make sure our guests have an exceptional experience and we appreciate you making the drive over. We will share your comments with Monica and the rest of our team, and we look forward to working with you next time!

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