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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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June 11, 2021

After a series of errors between the scheduling team and the service department, Joseph Toyota’s managing team stepped in and resolved the problem and went out of their way by sending a Toyota technician to More

by JESSICAPETREE23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Jessica, thank you for your thoughtful feedback. We apologize again for the bumpy road to repairing your vehicle but appreciate this update to let us know that all is well. We value your recommendation and hope to see you back in the future.

June 11, 2021

I am always satisfied with Toyota service. This is why I have had Toyota vehicles for at least 30 plus years. Great Service and Customer Service More

by VANESSA.SANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

The sentiments in your powerful feedback are what we strive for daily. Thank you for choosing Joseph Toyota and for being a loyal customer. We appreciate your business and your support, Vanessa! Your entire Service Team eagerly awaits your return.

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Vanessa! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 11, 2021

By far the best Toyota service in the city. I have tried all of them and staff there is fantastic Highly recommend you try it. More

by cw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Your entire Joseph Toyota Service Team extends their thanks to you for this amazing feedback and recommendation. We deeply appreciate your supportive comments. Come back and see us again!

June 10, 2021

I was greeted immediately upon driving into the service bay and confirmed the reason for my scheduled visit. Since the service was expected to take 4 - 6 hours (95,000 mile fluid change) a very pleasant sh More

by FMICHAELSCHMIDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

F. Michael, Thank you for the kind words for our service department! We look forward to sharing your compliments with Laura and our team, and don't hesitate to let us know if we can be of further assistance.

June 10, 2021

Jason was efficient and courteous as always! Sevice was quick and my car was clean when it was time to go. Thank you for threat sevice. More

by JAZZERDRAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Smith, Jeff Jaeger
Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jason to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

June 10, 2021

I had body work on my son's Camry. The communication was excellent and the work was done sooner than promised. Bill Pack was great to work with and worked with me on the price to repair the car. I live in A More

by GP41REF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Pack
Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and this detailed feedback about your positive experience with Bill Pack and your entire team at the Body Shop. Your recommendation is even more meaningful knowing that you took the time to drive from Anderson Township to Joseph Toyota for your automotive needs. Thank you!

June 09, 2021

Service was great, very prompt and friendly. Only one problem, no cookies! Work was completed as promised. Service department always does a great job. No issues. More

by HOARTJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Toyota of Cincinnati.

Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

We extend our gratitude to you for your loyalty to Joseph Toyota and thank you for choosing us for all your automotive needs. Please accept our apology for having run out of the always popular cookies. We appreciate your recommendation and will replenish the cookie supply before your next visit. Thanks again!

June 08, 2021

made an appt on my computer. called next day to verify. not in system. Bob added me to that days schedule anyway even though booked for that week. Need to check computer appt system. More

by cows4me13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, and Mr Anderson were both very helpful.
Jun 08, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your feedback and are glad that Bob and Anderson were able to accommodate your request to schedule an appointment when the online scheduler did not. Thank you for choosing Joseph Toyota for your vehicle's service and for recommending us. We're looking forward to your next visit.

June 05, 2021

I was not told that they were charging an extra $4.10 for misc charge. I was given a coupon but not happy that i More

by BELINDA_COFFEY67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Joseph Toyota of Cincinnati responded

Belinda, thank you for being a loyal customer. We appreciate your business and are happy to explain the miscellaneous charge you questioned. If you look at your past invoices dated 4/24/2020 and 10/08/2020, you will see a miscellaneous charge on each of them. If your Service Adviser failed to remind you of this charge at your last appointment, we apologize for that oversight and invite you to return our phone call to discuss your concern and the portion of your feedback that ends mid-sentence. Thank you. We look forward to hearing from you! Joseph Toyota, 513-385-1800.

June 04, 2021

Kyle took the time to explain what was going to happen that day and what I should be thinking about for my next service visit. More

by BARRY33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle May
Jun 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Kyle and our team. We're glad to hear we delivered such a great experience!

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