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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews
Call Service Center (513) 385-1800

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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April 23, 2021

Easy in and easy out. they make it simple. My car was ready quickly and I was very happy with their work. I love my Hybrid Highlander!!! More

by julieanddoug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your new Highlander Hybrid and thanks for letting us know how satisfied you are with it! Thank you for choosing us to take part in your purchase experience. We're glad we could make it a memorable one. Your recommendation is especially important to us!

April 23, 2021

Great and kind service response all the employees, they all answer my questions and did good work . I thanks to all employees. Great Joseph Toyota More

by PRAVICHAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of your entire Joseph Toyota Service Team, please accept our thanks for taking time to provide this positive review and recommendation. We value your feedback and are glad to know that you had a pleasant experience with us. We're here for you whenever your vehicle needs maintenance or repair. Stay safe on the roads!

Apr 23, 2021 -

PRAVICHAND responded

Thank you all , stay safe and healthy to all family members .

Apr 23, 2021 -

Joseph Toyota of Cincinnati responded

You're welcome. It has been our pleasure to assist you.

April 22, 2021

Service was good, and I am satisfiedOne aspect that I Service was good, and I am satisfied One aspect that I didn't like was that the final cost was double of the original estimate. More

by LUIS.GARZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Page (body shop)
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Apr 22, 2021 -

Joseph Toyota of Cincinnati responded

Luis, thank you for taking time to share details of your experience with us and recommending Joseph Toyota. While we are pleased to know that you are satisfied with the service, we would like you to contact the Body Shop directly with your concern about the final cost. That number is 513-385-4700. Thank you for being a loyal customer!

April 22, 2021

Work done on time and complete. Other than that I will do almost anything rather than let a message with all the crazy fine details. More

by BRUNSMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse
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Apr 22, 2021 -

Joseph Toyota of Cincinnati responded

Your five-star recommendation speaks volumes! Thank you for taking time to send us your feedback. All of us at Joseph Toyota Service appreciate your business and look forward to seeing you again. All best wishes!

April 22, 2021

It's nice going to this dealership they treat you like a person It's a very clean environment and the mechanics does good work More

by MEPIERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
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Apr 22, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for this wonderful testimonial and recommendation! Because we want you to feel good about your experience with us, we strive to provide you with a clean, safe, and welcoming environment while we complete maintenance and repairs on your vehicle. Thanks again. We're looking forward to your next visit!

April 21, 2021

I thought I had a nail in my tire because I had a clicking noise as I was driving. Turned out it was a rock stuck in my tire. I did not have an appointment I was just call them and ask them if I coul More

by CMH6029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I work with Jason. He was the first desk to the right as you enter the service area. Thank you Jason. God bless you.
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Apr 21, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. Jason and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Apr 21, 2021 -

Joseph Toyota of Cincinnati responded

At Joseph Toyota, we're here when you need help! Thanks for stopping in so we could check the tire for you. We're delighted that Jason could provide you with such great service. Have a wonderful week!

April 21, 2021

The car runs better. The hours worked fine. Everything was fine. Sorry I have no more to say. No more to say. No more to say. More

by CVBRUNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 21, 2021 -

Joseph Toyota of Cincinnati responded

Short but sweet remarks are great! Thank you for taking time to share your service experience with us. Your feedback is particularly important to us. We'll work harder next time to earn that full fifth star. We appreciate your business!

April 20, 2021

Service was quick about getting our van in and had our van ready when they said they would. They were very professional and pleasant towards my needs. More

by STUMPY1303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing these positive details of your service experience with us. We appreciate your business and your recommendation of Joseph Toyota Service. We hope to see you again for another opportunity to earn those remaining stars. Until then, take care on the roads!

April 19, 2021

Friendly, polite, timely, and informative customer service and sales are why I've purchased my last two vehicles from Joseph Toyota. I highly recommend them! More

by DMEYER5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

We couldn't ask for a recommendation better than this one, D! Earning your trust through the efforts of our sales and service teams is what we aim for daily. Thank you for continuing to choose Joseph Toyota for your vehicles and their maintenance. We appreciate you!

April 18, 2021

Tech forgot to put in new air filters. Took out old ones and then put them back in. Got call from service advisor that I have to come back to have them do it again. Also, was given synthetic oil change wh More

by JOHNNYD667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin
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Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect. We only performed the oil change because it was the first item on the repair order that you had approved. What occurred with the filters was an unfortunate oversight that we regret because it has inconvenienced you and prompted you to lose trust in us. The call from our service advisor alerting you to the filter issue should let you know that we took responsibility for the oversight as soon as we became aware of it. Again, we apologize for the upset and inconvenience to you and your schedule and look forward to installing the filters at your convenience.

Apr 19, 2021 -

JOHNNYD667 responded

On my service request, it stated 30k mile service when I booked it on your site. Only thing I asked was not to do tire rotation.

Apr 19, 2021 -

Joseph Toyota of Cincinnati responded

Johnny, thanks for providing this additional information. Looking at the repair order, we see that your request was honored and no tire rotation was performed. We checked the pressures and set them according to factory specifications. Thanks again; we appreciate your business.

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