Joseph Volkswagen of Cincinnati

Just wanted to thank everyone at Joseph Volkswagen of Cincinnati who helped me buy out the lease on my Tiguan. Mike, Mark, Kaz and Dahlia all had a hand in helping! They made everything so easy and fa Cincinnati who helped me buy out the lease on my Tiguan. Mike, Mark, Kaz and Dahlia all had a hand in helping! They made everything so easy and fast! I definitely recommend buying or leasing from them. Thanks, Nick Baumgartner More

Made to feel like I was an inconvenience. Reggie told me to bring my car in so they can see what happened with my tire (it was flat). When I brought it in, the a man with white hair in the se Reggie told me to bring my car in so they can see what happened with my tire (it was flat). When I brought it in, the a man with white hair in the service department said “why would he tell you to bring it in, we’re too busy.” I politely said that I wasn’t sure but that I could leave it and it didn’t need to be rushed. I then got a call from Reggie saying that my tire had a hole and needed to be replaced and that they didn’t have an exact match, but had one similar and I said ok no problem, that works and he told me it would be ready that afternoon. I didn’t hear from him, so I called back and he said “oh I should have called you, we don’t have the tire in store, so it’s being ordered and may be here tonight or tomorrow.” I said okay… and that I’d wait for him to call me. Next morning, never heard, so I called around 11:00 a.m. and he said “oh yeah we’re working on it and it should be done by 1:30/2:00.” I then didn’t hear again, so I called around 2:00 and they said Reggie had left for the day and the guy on the phone said they didn’t know if my car was done… then came back and said it was. I then went to get my car and the receptionist checked me out and asked the white haired guy to show me where my car was and he scoffed and rolled his eyes like it was an inconvenience. When we got outside, it was missing 2 rim caps, which when I dropped my car (pictures available) it had all of them. I went back to the guy and he said “well they would have put them on if they had been with the tire…” I said I have pictures and can prove they were. He said he didn’t know if they had any available…. I said we’re on a dealership lot, there’s plenty of cars around. He then went inside and came out with some. Overall terrible experience and won’t ever come back. More

They did a great job of getting my car in and having it ready by the EOD. ready by the EOD. More

Ben was great very knowledgeable and very helpful. Process was quick and stress free. Thanks Process was quick and stress free. Thanks More

Everyone I encounter is always kind and very professional. I leave with a thorough explanation of what was done. Most importantly, I have confidence in the quality of their work. professional. I leave with a thorough explanation of what was done. Most importantly, I have confidence in the quality of their work. More

Poor location -inventory limited -difficult to negotiate alone as a woman. Dealership had significant mild/mildew damage from recent flooding. alone as a woman. Dealership had significant mild/mildew damage from recent flooding. More

I have had 3 Volkswagens, so I am a fan of the make of vehicle. This dealership has been a perfectly acceptable option for local service, though of course their prices are higher than independent or chai vehicle. This dealership has been a perfectly acceptable option for local service, though of course their prices are higher than independent or chain shops. However, they have good expertise in their service department which is sometimes worth paying for. I recently traded in an old WV for a used one. They handed me to a very junior associate who was not very professional or knowledgeable. The process for signing on the car took over 2 hours. It was painfully slow and inefficient. I'll keep coming back for service, but won't buy another car here. More

Generally I like the dealership - good people. I was a little disappointed with my last service - new car warranty maintenance - oil change etc.. I made an appointment in advance and dropped th I was a little disappointed with my last service - new car warranty maintenance - oil change etc.. I made an appointment in advance and dropped the car off the night before. Told them I'd like to have it back by noon if possible. It wasn't ready until 5:30 and I had to call them to check on it, they didn't call me. I'm sure the work was good but the communication wasn't. More

Hey, I’m Ben Wassan! I work here as a saleman, and I recently bought a Jetta SE myself. I can get you the same great deal I received. Stop by and ask for me—I’d love to h I work here as a saleman, and I recently bought a Jetta SE myself. I can get you the same great deal I received. Stop by and ask for me—I’d love to help you find your next car! More

Joseph VW is the standard in Cincinnati, from sales to service always convenient and professional service always convenient and professional More