Joseph Volkswagen of Cincinnati

On my 2018 SEL Premium Tiguan, the "ParkPilot is currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2 currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2023) This message comes on when the front, rear, and overhead camera views are not working. I was advised the drivers of my Tiguan did not get the message "ParkPilot is currently not available" nor did any error message appear on the vehicle. I drove the Tiguan on August 30, 2023 and the message "ParkPilot is currently not available" came on the screen within (4) miles. I took a photo of the message and showed it to the Service Mgr., Service Advisor, Service Tech, and driver of the Tiguan. The message has come on (1) time since I picked up the Tiguan on September 8, 2023. I will continue record dates when the message "ParkPilot is currently not available" so I can provide the information to the Joseph VW service department staff. This issue may require a software update that VW corporate needs to provide to the dealer. I have used VW service at the now Joseph VW for over (23) years and have been pleased with the service. I appreciated the use of a Tiguan loaner while my Tiguan was in service. This "ParkPilot" issue seems to be a stumper for the service staff. I ask VW corporate service to provide the necessary assistance to help the Joseph VW service staff. I find it hard to belief that my Tiguan is the only one that has a "ParkPilot is currently not available" issue. Jim E Hull 513-519-9127 jimehull75@gmail.com More

My car needed emergency service and it was important to get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get it in for service. Thank goodness there was no serious damage to the engine. I needed a loaner from the dealership and could not get a reservation for a rental car because of Labor Day. I was grateful to have the loaner while they serviced my EOS so I could get to work. More

Everyone was very friendly and knowledgeable. Good test drive. Didn't feel any pressure. The only thing we didn't get was a match of another dealer's added price cuts in addition to the cut offer Good test drive. Didn't feel any pressure. The only thing we didn't get was a match of another dealer's added price cuts in addition to the cut offered by Volkswagen. Having had experience with both dealerships we decided it was worth the difference to buy from Joseph. More

A very amenable front office and staff. I appreciated your prompt service and report on needed action. I will return as needed. I appreciated your prompt service and report on needed action. I will return as needed. More

Martin was so helpful and knowledgeable! !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. More

The very best all around . I would highly recommend to any and every one to use. I would highly recommend to any and every one to use. More

The service representatives were very friendly and acommodating when I called to reschedule service and then, drop off my iD4 for recall work a day early. Knowing the service would take several days, acommodating when I called to reschedule service and then, drop off my iD4 for recall work a day early. Knowing the service would take several days, they were candid with regard to potential service issues. Turns out the recall work was done in minimum time, and I was provided a new iD4 as a loaner. Perfect and thank you. More

Easy to schedule. Loaner drop off was simple. Very quick service and responsive staff.will use again. Loaner drop off was simple. Very quick service and responsive staff.will use again. More

Thank you, everyone was terrific - Martin was wonderfully helpful. I would recommend to all, great work! helpful. I would recommend to all, great work! More

After bringing my vehicle in for a check engine light, I was assured the issue was corrected . Two trips later the issue has not been fixed. I was assured it was safe to drive . 24 hours later and a call to was assured the issue was corrected . Two trips later the issue has not been fixed. I was assured it was safe to drive . 24 hours later and a call to AAA for a tow, my 2 year old car was inoperable. With the exception of the gentleman working in finance ,the customer service has been poor. I now don’t feel safe in my vehicle until I take it to a different dealership to check their work More