Joseph Volkswagen of Cincinnati - Service Center

It was a good service . They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I would recommend to other people and go back if needed. More

I want to acknowledge Reggie for his grace under pressure when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my rear view mirror came off, I had hoped that someone could look at it, so just drove into the shop. Reggie explained that it could be a while, but he would have it looked at. He also was able to arrange a ride home for me. Joseph VW was able to address my rear view mirror issue that day. I was very grateful for the technical service and customer service. Reggie has always provided excellent service in explaining what the car needed, explaining costs, and checking in with us while my car was in the shop. I appreciate Reggie and Joseph VW! More

Any time I need service, I come to this service center. Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only delightful & pleasant ones. More

They didn’t replace the engine vcover after an oil change and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. More

Not customer focused. Want to charge me $700 for something that I was 100 miles over my warranty on. Want to charge me $700 for something that I was 100 miles over my warranty on. More

Had to bring my vehicle back for a third time because it wasn’t fixed. wasn’t fixed. More

I don't want to write a review for a recall I'd like less emails is all emails is all More

Poor service from the dealership not happy with the service ! They were rude and disrespftul service ! They were rude and disrespftul More

Always great at communication and helpful when it comes to scheduling. Reggie does a great job and the other employees are very helpful and kind. to scheduling. Reggie does a great job and the other employees are very helpful and kind. More

Reggie is always helpful when I need Advice on what service my car needs. He is very patient. service my car needs. He is very patient. More