Joyce Honda

Lloyd Wilson was a great help. He explained the 30k service which I accepted and authorized. He offered a driver to take me home as the service would take a few hours. He texted me later to let me kn service which I accepted and authorized. He offered a driver to take me home as the service would take a few hours. He texted me later to let me know part of the scheduled service was done during a previous visit so that wouldn't be needed and the cost would be adjusted. He didn't try to upsell and I appreciated his honestly. You have a good man there working for you. More

Ryan Unick made my sales experience relaxed, friendly, professional, and overall very positive. I cannot thank him enough for his help with the swapping of my aftermarket suspension on my 2018 Honda Accor professional, and overall very positive. I cannot thank him enough for his help with the swapping of my aftermarket suspension on my 2018 Honda Accord trade-in to my brand new 2021 Honda Accord. All-star team at Joyce Sales and Service! More

Service was very efficient. Lloyd’s a very nice guy and wasted no time getting my car going. Very pleased with everything on what was basically a walk in. Good work by Lloyd and the crew. wasted no time getting my car going. Very pleased with everything on what was basically a walk in. Good work by Lloyd and the crew. More

My mom went here to purchase a used $17k car in cash, My mom went here to purchase a used $17k car in cash, which my sister and I assisted her with. Let’s start with the sales guys Darwin he means well My mom went here to purchase a used $17k car in cash, which my sister and I assisted her with. Let’s start with the sales guys Darwin he means well but, he has zero organizational skills. During the whole process I continued to check on him and the things he promised to comeback with information; things he offered to check in the first place. If you say tomorrow am going to get back to you, then that is what is expected, even if it is to say “I don’t have an answer”. Then we had to meet the most iconic person here, THE FINANCE MANAGER!! Oh my, Domingo was very very rude, absolutely no manners and seems to be always mad, I mean it wasn’t inly with us, but he would reprehend his pears in front of us (customer). He had just a terrible attitude. I wasn’t the only one that experienced this, my sister went there and experienced the same behavior from this guy. I am sorry but we are running a business here it requires the basics, great customer service, professionalism, follow up... remember one customer can bring more customers. My lease going to be up soon, and I will not be going to this location at all, neither will I ever recommend it to anybody. More

I came from NY but the trip was worth, I was introduced to Melissa and she took care of me as far as what kind of vehicle I needed to Melissa and she took care of me as far as what kind of vehicle I needed More

I had previously went to two dealerships in Northern NJ - Paramus and West Caldwell. The Paramus salesman was a little agressive and abrupt. The guy at West Caldwell was downright obnoxious. He did not seem Paramus and West Caldwell. The Paramus salesman was a little agressive and abrupt. The guy at West Caldwell was downright obnoxious. He did not seem interested in doing any kind of deal unless it was on his terms. Melissa, on the other hand, was very reasonable and honest. She is patient and a great listener. When we changed our mind about the Honda Accord Sport because of the low-profile tires, she did not try to talk us into it. She found us another great deal and we walked out happy. I would 100% do another deal at Joyce Honda, but it has to be with Melissa! More

Ken was our service manager. He kept me updated on what was happening and called several times! He was very helpful and courteous! There also were extra things that were done such as tightening the parki was happening and called several times! He was very helpful and courteous! There also were extra things that were done such as tightening the parking brake and filling the windshield washer fluid, which I never mentioned! This Honda 2007 CRV has never been anywhere else for service! More

Very kind friendly and helpful! Found that there was a recall on my AC condenser and the repair was free. Got frequent updates on the status of my service. The service was faster than expected and every recall on my AC condenser and the repair was free. Got frequent updates on the status of my service. The service was faster than expected and everything worked perfectly! Would come back More

We have been working with Honda for almost 20 years and have always had a great experience. The staff is kind and very helpful! Thank you! have always had a great experience. The staff is kind and very helpful! Thank you! More

as always service personnel were extremely attentive and the service was excellent very experienced and knowledgeable staff will always bring our families cars here for service the service was excellent very experienced and knowledgeable staff will always bring our families cars here for service More